About the role
We are looking for a P6 Senior Expert, Transformation to strengthen our transformation capability across business process redesign, systems thinking, automation, and AI-enabled operating model change. This role will help the transformation team deeply understand how work happens today, identify gaps and inefficiencies, shape future-state processes, validate opportunities through prototypes or POCs, and provide structured delivery-ready inputs to Product Owners and Technology teams.
This is not a traditional Business Analyst or Product Owner role. Product Owners will continue to own detailed functional requirements, user stories, acceptance criteria, backlog management, release planning, and feature-level success criteria. This role works upstream to define the process problem, transformation opportunity, future-state operating model, AI/automation potential, POC validation approach, and clear handoff inputs for delivery teams.
Key responsibilities
- Lead current-state business process discovery and gap analysis across teams, tools, systems, handoffs, controls, and decision points.
- Map how work actually happens, including exceptions, manual workarounds, rework loops, dependencies, and operational pain points.
- Design future-state workflows and operating model recommendations that improve speed, quality, productivity, scalability, control, and user experience.
- Identify where AI, GenAI, workflow orchestration, automation, or agentic AI concepts can create measurable business value.
- Shape and validate transformation opportunities through prototypes, POCs, pilots, or practical experiments before full delivery commitment.
- Connect process, data, systems, people, controls, governance, and outcomes to provide strong systems-level transformation thinking.
- Partner with Product Owners and Technology teams by providing structured process context, value hypotheses, POC findings, dependencies, risks, and delivery-ready inputs.
- Facilitate stakeholder workshops and align business, Product, Technology, Data, Governance, Operations, and BAU teams on problems, scope, outcomes, and next steps.
- Define process-level KPIs, value measures, governance needs, and BAU handover considerations.
- 8+ years of experience in business transformation, operations transformation, process redesign, process improvement, product operations, business analysis, or a related field.
- Strong current-state process discovery, gap analysis, process mapping, and future-state design capability.
- Strong systems thinking, with the ability to connect people, process, data, systems, controls, governance, and business outcomes.
- Experience working with Product Owners, Technology, Data, Operations, or Governance teams.
- Experience translating ambiguous business problems into structured transformation opportunities and delivery-ready inputs.
- Strong stakeholder management, facilitation, communication, analytical, and problem-solving skills.
- Ability to operate independently in ambiguity and influence cross-functional teams without direct authority.
- Experience with AI, GenAI, automation, workflow orchestration, RPA, low-code automation, POCs, pilots, or digital transformation.
- Experience shaping AI/automation use cases from business process problems, including human-in-the-loop workflows and exception handling.
- Experience with business case development, benefits tracking, change management, adoption planning, or operating model design.
- Domain exposure in GSRS, retail, data operations, analytics, or global operations.
- Familiarity with Lean Six Sigma, Agile, BPMN, value stream mapping, design thinking, or process re-engineering.
- Tools such as Miro, Visio, Lucidchart, Jira, Confluence, Power BI, Excel, Power Automate, Copilot, or GenAI tools
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
