IN-Sr Technical Consultant - Cloud-Citrix Cloud, Azure Virtual Desktop

Scope:
The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.
Our current technical environment:
• Microsoft Azure
• VMware ESXi
What you’ll do:

• Serve as the technical escalation point for critical incidents and cross-domain issues.

• Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

• Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

• Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

• Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

• Collaborate with security and compliance teams to enforce governance and risk mitigation.

• Engage with vendors for escalations, patch management, and advanced product support.

• Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

• Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

• 2–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler).

• Knowledge of Parallel Client ROMI operations and troubleshooting. 

• Basic experience in Windows Server administration, AD, DNS, DHCP.

•  Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect.

• Familiarity with VDI/DaaS concepts and user session troubleshooting. 

• Strong problem-solving and troubleshooting skills in end-user and Citrix environments .

• Willingness to work in a 24x7 shift environment .

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.