The Systems Administrator II maintains internal and hosted systems, troubleshoots issues, manages tickets, updates software, and coordinates with support teams.
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
Hosted Operations Department maintains and manages internal and hosted hardware and software and systems. This position is a Systems Administrator for internal and hosted systems.
Key Responsibilities
- Update tickets by gathering information and defining the ticket urgency.
- Complete assigned tasks and tickets by following more involved documented procedures than Tier I support team, including staging, Installation, configuration, upgrade and maintenance of software and physical and virtual servers and workstations.
- Research, development, documentation, and training of short procedures for Tier I Support and concurrent Systems Administrators.
- Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, Infrastructure Engineering and Systems Engineering teams.
- Troubleshoot ticketed problems, including coordinating with Vendor support teams.
- Taking on-call shifts for after-hours escalation of urgent alerts, tickets, and issues.
- Define, submit, and complete change requests.
Qualifications
- 4 years Systems Administrative experience or equivalent education.
- Exceptional verbal and written communication skills in English.
- Ability to communicate with internal and external customers with courtesy and professionalism.
- Strong Ability to understand and troubleshoot servers and systems.
- Detail oriented - strong organizational skills.
- Ability to work independently and be comfortable in an environment of rapid growth and consistent change.
- Must be able to maintain and handle shared documentation confidentially.
- Ability to thrive in an open, collaborative, and team-based culture.
- Ability to work cross-functionally to meet the needs of our internal customers
- Good general understanding of networking.
- Good knowledge and understanding of Windows Servers and Active Directory with the ability to monitor and troubleshoot issues.
- Good knowledge and understanding of Windows Clustering with the ability to monitor and troubleshoot issues.
- Good knowledge and understanding of Windows backup solutions. Prior use of Veeam would be desirable.
- Good knowledge and understanding of Hyper-V with the ability to monitor and troubleshoot issues.
- Prior experience of administering SAN solutions.
- Good understanding of Windows Certificate manage would be desirable.
- Ability to create and debug PowerShell scripts.
Behavioral Competencies:
- Ensures Accountability
- Manages Complexity
- Communicates Effectively
- Balances Stakeholders
- Collaborates Effectively
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
Top Skills
Active Directory
Hyper-V
Powershell
Veeam
Windows Backup Solutions
Windows Clustering
Windows Servers
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