Team Leader LLS - Voice

Position Overview:

The Lead Operator is responsible for helping to maintain DATAMARK, Inc. standards and policies. Initiating the start up process at the beginning of the shift and addressing any and all keyers’ questions. Making sure that the Supervisor is kept informed of departmental issues as they arise. Assisting the Supervisor with the employee reports and client reports. Helping the Supervisor access the workflow to ensure that the client’s expectations are realized.

Primary Responsibilities:

· Performs a “lead” function under minimal supervision by scheduling, prioritizing and allocating work in accordance with product delivery requirements. Initiate start up.

· Providing advice, guidance and training to production personnel.

· Inspecting the work produced and ensures that it meets quality standards.

· Keep Supervisor informed of all departmental issues.

· Preparing all required statistics and reports of Production activities.

· Liaison between the Production personnel and the Supervisor.

· All other duties as assigned

Minimum Qualifications:

· High School or equivalent.

· Combination of additional related education / experience totaling one (1) year.

Required Skills:

· Ability to understand and give instruction accurately.

· Ability to access workflow and make recommendations accordingly.

· Basic computer and interpersonal skills.

· English speaking preferred.

· Proficient in Microsoft office, specifically Word and Excel

· Ability to follow instructions

· Communication skills

· Ability to learn and understand quality plans

· Detail Oriented

· Ability to lift 10 pounds to should height unassisted

· Ability to stand/walk up to three hours without sitting.

• International voice process
• Roaster planning
• Attrition and Shrinkage Control
• Min 1 to 2 years of exp into Team Leader role
• Flexible to work with Rotational week off
• Flexible to work with Rotational Nightshift
• Should have Own Transportation