We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be AmazingAs a Technical Lead within the Nextiva Platform Tenant Administration & Reporting, you will drive the technical direction and execution of key initiatives across our Administration & reporting needs. This role is ideal for a hands-on engineering leader with a passion for scalable architecture, clean code, developer enablement, and operational excellence.
Who You Are: You are a seasoned full stack technical lead/software engineer with a proven track record of success in building and leading high-performing teams. You possess a blend of technical expertise, strong leadership skills, and a passion for building elegant and efficient software solutions.
Key Responsibilities
- Own the end-to-end technical delivery of complex projects from planning and architecture to development, deployment, and support.
- Collaborate with product and engineering leadership to define technical strategy, architecture, and roadmap for platform capabilities.
- Write clean, efficient, scalable, and maintainable code, and establish engineering standards for the team.
- Provide technical mentorship and guidance to engineers across the team, fostering a culture of quality, accountability, and continuous learning.
- Lead design discussions, code reviews, and sprint planning, ensuring alignment on priorities, architecture, and system design.
- Act as the technical point of contact for cross-team initiatives and guide effective integration of platform components with the broader SaaS ecosystem.
- Continuously improve the team’s DevOps maturity, observability, and incident response practices.
- Partner with stakeholders to ensure delivery of secure, performant, and maintainable software aligned with business goals.
Basic Qualifications:
- 8-10+ years of software engineering experience, including 2+ years in a technical leadership or team lead capacity.
- Deep proficiency in Java, Spring Boot, and backend service development in distributed, cloud-native environments.
- Proven experience with event-driven architectures using Kafka or similar streaming platforms.
- Expertise in designing scalable and resilient microservices, REST APIs, and internal platform services.
- Strong knowledge of cloud platforms (AWS/GCP), CI/CD pipelines, containerization, and infrastructure-as-code.
- Proficiency with relational and NoSQL databases, caching strategies, and system performance tuning.
- Solid understanding of engineering quality practices, including unit testing, integration testing, and code coverage.
Preferred Skills:
- Experience leading cross-functional platform or infrastructure teams in high-growth SaaS environments.
- Strong hands-on experience in Java, Spring Boot, and backend service development for distributed systems.
- Strong system design skills and the ability to evaluate trade-offs in scalability, security, maintainability, and performance.
- Experience fostering engineering growth through 1:1 mentorship, peer learning, and review processes.
- Track record of delivery excellence, balancing velocity with stability and long-term maintainability.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
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