Tech Lead, Systems Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Tech Lead, Change Manager do?
A successful Change Manager, Tech Lead at Fiserv facilitates the control, coordination, and management of changes to an organization's IT infrastructure. They assist in planning, tracking, and executing changes to systems, applications, configurations, and more, ensuring minimal disruption to services. The Change Manager oversees the entire change process, from requesting and assessing changes to their approval, review, and contribution towards maintaining a structured approach to minimize risks and maintain system stability.

What you will do:

• Assess change requests submitted by various stakeholders.
• Coordinate and prioritize change implementation schedules.
• Participate in and manage Change Advisory Board (CAB) meetings / Chair CAB.
• Review the potential impact of changes on IT infrastructure and services, ensuring all changes are recorded, reviewed, and approved before implementation.
• Facilitate discussions among relevant teams to evaluate and approve changes, if required.
• Evaluate performance metrics against defined critical success factors and institute actions to correct shortcomings.
• Ensure compliance with organizational policies and standards.
• Oversee the execution of approved changes and monitor their progress.
• Mitigate risks and issues that may arise during the change process.
• Conduct post-implementation reviews to assess the success and impact of changes.
• Continuously improve change management processes based on feedback and insights.
• Supervise change activities and provide guidance as necessary.
• Promote awareness and educate the community on the Change Management process.

What you will need to have:

• 5+ years of professional ITIL Change Management experience, demonstrating in-depth knowledge of ITIL Change Management processes, principles, methods, and techniques.
• Proficiency with the ServiceNow platform and its Change Management module.
• 5+ years of experience in managing and coordinating all activities necessary to control, track, and audit changes in the environment.
• ITIL V3/ITIL 4 foundation certification is considered a plus.
• Bachelor’s degree in a relevant field, or equivalent combination of education and experience, and/or equivalent military experience.
• Basic understanding/skills in Unix and Windows.
• Basic understanding/skills in network, database, middleware, and batch job processing.
• Flexibility to work in shifts as per changing business requirements.

What would be great to have:

• 5+ years of experience assessing the impact of changes on IT infrastructure and services.
• Advanced skills in problem-solving and risk mitigation during the change process.
• 5+ years of experience in documenting and reporting on change processes and outcomes.
• Strong communication skills to coordinate between various teams and stakeholders.
• Continuous improvement mindset, focused on user-centricity and industry best practices.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.