Technical Authority Expert- OSS

About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Senior Engineer OSS. This role involves providing end-to-end Level 2 technical support for issues arising in customer's telecom networks. The engineer will work across OSS/ENM platforms, Telco Cloud, NFVI, SDN, virtualization, and containerized environments, ensuring high service availability, performance, and strict adherence to SLA/WLA commitments in a 24x7 operational setup. The role demands strong hands-on expertise in ENM/OSS, cloud infrastructure, and network management.
What you will do:

• Provide L2 technical support for managed services customers, handling trouble tickets and change requests as per SLA/WLA.
• Perform hardware and software-level troubleshooting on OSS platforms including ENM/ENIQ and Legacy OSS
• Carry out performance monitoring, PM reporting, and NBI-level troubleshooting across ENM/ENIQ/Legacy OSS-RC
• Manage customized business objects, templates, and PM-related reports across OSS.
• Coordinate with external suppliers and third-party vendors for 3PP hardware and software support.Maintain and manage Telco Cloud infrastructure, including Ericsson NFVI and SDN environments.
• Work on VM-based cloud platforms using Red Hat OpenStack or Mirantis, with hands-on experience on KVM hypervisors.
• Operate and support hyperscale hardware platforms such as Ericsson HDS8000, BSP8100, Dell, and HPE servers.
• Manage and troubleshoot cloud storage solutions
• Monitor network and infrastructure performance
• Perform fault correlation, impact analysis, root cause analysis (RCA), and implement preventive actions.
• Handle system configuration, PM files, and log analysis for VM-based cloud solutions on a daily and weekly basis.
• Ensure cloud infrastructure availability and perform capacity management including scale-in, scale-out, vertical, and horizontal scaling.
• Collaborate with cross-functional teams and share knowledge to enhance overall team capability.

The skills you bring:

• Hands on experience of Ericsson ENM/ENIQ
• Understanding Network Management, Security Management, Fault Management, Performance Management, Backup Management on NMS/OSS
• Understanding and hands on Linux RHEL/CentOS, Windows Enterprise Server
• Understanding and hands on SQL Query, Having DBMS experience (Sybase IQ, Vertica, PostgreSQL)
• Hands on experience Unix/Shell/Python scripting
• HP Rack Mounted Server/ Blade Servers/ Enclosure Hardware knowledge
• Hands-on experience with VM-based cloud operations and maintenance using OpenStack (certification is an added advantage).
• Solid knowledge of networking technologies such as switches, routers, load balancers, and firewalls.
• Basic troubleshooting and hands on storage (EMC, Dell Unity, HP MSA)
• Experience on Ericsson NFVI and SDN
• Installation Ericsson ENM/ENIQ patches/packages experience is a plus
• Container, Kubernetes knowledge is a plus
• with exposure to multi-vendor environments such as Ericsson, Samsung, Nokia, Huawei, and Cisco is plus

Education

• Degree/Diploma in Electronics, Computer Science, Telecommunication, or equivalent engineering discipline.
• 8-12 years of experience in telecom OSS, cloud, NFVI, and SDN environments.
  Strong hands-on experience with Ericsson ENM/ENIQ/Legacy OSS-RC.
• Good understanding of telecom network technologies including 2G, 3G, 4G, 5G, and Core networks.
• Strong problem-solving skills, customer-first mindset, and ability to work in a 24x7 operational environment.
• Excellent interpersonal and communication skills

Join our Team
About this opportunity:
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Technical Authority Expert. This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain.
What you will do:- Develop, maintain, and enhance automation-based solutions, conducting in-depth troubleshooting as necessary.- Drive recovery processes improvement.- Offer your technical expertise to our domain support and automated operations team.- Aid our automation and analytics team with your detailed domain knowledge.- Construct and polish automated Service Delivery methodologies.- Analyze trends to preemptively identify potential service disruptions, enabling swift restoration and repair.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.- Network Virtualization.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 779769