Technical Writer

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Technical Documentation team at Zuora is pivotal in ensuring the success of our customers. Our team of experienced technical writers owns the end-to-end documentation lifecycle for our cloud-based software solution, and we’re looking for an excellent writer to join us as we expand the team within India into Chennai. You’re a great fit if you love figuring out how things work, have a passion for technology, and are able to turn complex ideas into simple instructions and conceptual content.

What you’ll do

• Research, write, and maintain high-quality online documentation
• Become an expert on our products from both a technical and business standpoint
• Work independently and manage your own projects while building relationships across Zuora
• Collaborate closely with product managers, software engineers, customer support agents, and other technical writers
• Articulate the documentation needs of our customers, strategic partners, and internal users
• Lead initiatives to enhance the effectiveness and influence of the Technical Documentation team

Your experience

• 6+ years of technical writing experience. We will also consider related experience
• Excellent spoken and written English. All of our documentation is written in English
• Great project management skills and knowledge of technical writing best practices
• Experience authoring in structured XML (DITA)
• Experience leading or mentoring other technical writers
• The ability to manage competing priorities in a fast-paced environment
• A passion for technology and a desire to learn. You will learn something new every day!

It would be a bonus if you have:

• A strong technical background, such as a degree in Computer Science or a related subject
• Knowledge of accounting, finance, billing, payments, or another business function
• Experience using and documenting REST APIs
• Experience using web authoring tools and content management systems
• Experience of UX writing, content strategy, or information architecture
• Experience with the Agile software development process

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.