Training Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking an experienced Training Manager to develop and implement comprehensive training programs for our commercial property operations. The ideal candidate will enhance staff performance, ensure compliance with industry standards, and support professional development across all departments.

Training Program Development

• Design and develop training curricula for various commercial property roles including leasing, property management, maintenance, and customer service teams
• Create tailored learning paths for different property types (office buildings, retail centers, industrial properties)
• Incorporate industry best practices and regulatory requirements into training materials

Training Delivery

• Conduct in-person and virtual training sessions for new hires and existing staff
• Implement role-specific technical training and soft skills development
• Organize workshops, seminars, and certification programs
• Facilitate knowledge transfer sessions between experienced staff and new team members

Program Management

• Develop annual training calendars aligned with business objectives
• Track participation, completion rates, and certification status
• Manage training budget and resource allocation
• Evaluate training effectiveness through assessments and performance metrics

Content Development

• Create engaging training materials including presentations, manuals, videos, and e-learning modules
• Develop standard operating procedures for property operations
• Update training content to reflect changes in regulations, technology, and best practices

Performance Improvement

• Identify skill gaps through needs assessments and performance evaluations
• Design targeted interventions to address performance issues
• Coach managers on effective employee development techniques
• Implement continuous improvement initiatives based on training outcomes

Industry Relations

• Stay current with commercial real estate trends and training methodologies
• Maintain relationships with industry associations (BOMA, IREM, etc.)
• Coordinate external training and certification programs
• Represent the company at industry events and training conferences

• Bachelor's degree in human resources, Education, Business, or related field
• 5+ years of experience in training and development, preferably in commercial real estate or property management
• Knowledge of commercial property operations and management principles
• Experience with learning management systems (LMS) and instructional design methodologies
• Strong presentation and facilitation skills
• Excellent organizational and project management abilities
• Superior communication and interpersonal skills

• Master's degree in related field
• Professional certifications (CPM, RPA, BOMI designations, or training certifications)
• Experience with blended learning approaches and e-learning development
• Knowledge of adult learning principles and training evaluation methodologies

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.