Manage trade operations, ensure compliance, streamline processes, improve productivity, address customer issues, and maintain regulatory reporting.
- Manage trade Operations - Forex / Inland / Capital Account, Acquisitions transactions.
- Responsible for compliance, people, processes, SOP, system interface improvements and customer delivery.
- Manage day to day activities. Ensure error free transaction processing flow, within agreed Turnaround time. Effective AML checks are done on transactions as per agreed guidelines.
- Review the TAT & Productivity with Department Head and Business Head on improvement in service delivery.
- Contribute towards standardization of process and improvement in TAT & Productivity.
- Continuous engagement in improvement of process and risk management.
- Interaction with legal, credit team on the requirement to complete transaction.
- Updation of latest RBI circular or notification or FEMA guidelines and ensure SOP is updated and the team is informed on the change to ensure compliance.
- Customer Service - As trade is document intrinsic, liaison with stake holders / customers on the curing of deficiency in documents.
- Responsive and quick to resolve internal/external customer issues. Customer complaints are addressed in priority.
- Transactional exceptions are adequately approved as per Bank policy. Daily reports are checked to ensure controls are maintained.
- Follow up transaction viz IDPMS / EDPMS/ ODI, FDI transactions, which are critical and regulatory are done strictly with escalation to appropriate authorities to ensure there is no adverse feedback from RBI.
- Must ensure internal and external reporting pertaining to Operations are done timely and accurately.
- Good knowledge on UCP 600, ISBP, URR and URC.
Experience: 10 to 15 years
Qualifications:
Graduation (Any Specialization)
Post Graduation (Any Specialization)
CDCS qualification preferable
Trade IIBF certification JAIIB/CAIIB
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