Lead strategy and execution for AI-first product engineering: build and scale cloud-native conversational AI and enterprise SaaS platforms, grow global engineering leadership, partner with Product/Data Science, and improve delivery velocity, quality, and operational excellence.
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
- Own end-to-end delivery of AI-driven SaaS products—from concept to production and scale
- Build, lead, and develop a multi-layered engineering organization, including Directors and senior leaders
- Drive execution excellence, improving velocity, predictability, and quality across teams
- Partner with Product, Design, and Customer Success to define roadmaps aligned with customer and market needs
- Ensure strong engineering fundamentals across development, testing, release, and operations in a multi-cloud SaaS environment.
- Build and mentor a high-performing global engineering organization
- Hire and develop senior leaders, fostering a strong leadership bench
- Create a culture of innovation, accountability, and continuous learning
- Enable effective collaboration across Engineering, Product, and Data Science teams
- Proven people leadership, across an engineering site with a combined direct and matrixed structure, promoting culture and team spirit.
- Partner with executive leadership to define long-term product and technology strategy
- Identify opportunities to leverage emerging AI technologies for competitive advantage
- Represent engineering in key business decisions and stakeholder engagements
- Balance near-term delivery priorities with long-term platform and AI investments
- Scaled a strong engineering organization with capable senior leadership layers
- Delivered multiple high-impact AI-driven product capabilities
- Established a reusable AI and data platform supporting multiple products
- Improved engineering velocity, quality, and operational excellence
- Strengthened alignment across Engineering, Product, and customer outcomes
- 18+ years of experience in software engineering, including leadership of large-scale organizations
- Proven experience delivering multi-cloud SaaS Products including some conversational AI experience (ASR, TTS, Transcriptions)
- Experience leading multi-level organizations, including managers and senior leaders
- Track record of building and scaling enterprise SaaS platforms (cloud-native)
- Strong cross-functional leadership and executive communication skills
- Experience building and motivating large engineering teams
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Uniphore Chennai, Tamil Nadu, IND Office
Unit A4, A-Block, 4th Floor, IIT Madras Research Park, Chennai, India, 600 113
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