The Collections Representative at Toast is responsible for supporting the collections operations activities, reviewing customer accounts, resolving inbound cases, communicating with customers, and collaborating with internal teams to ensure outstanding balances are collected. The role requires extreme attention to detail, strong technical aptitude, excellent communication skills, and the ability to prioritize and make time-sensitive decisions.

As the xtraCHEF Customer Care Manager at Toast, you will lead a team in enhancing customer relationships and resolving issues effectively. This role requires extensive product knowledge, coaching experience, and a commitment to customer satisfaction. You will also manage the use of Salesforce.com, Zendesk, and related applications to support the team.

As a Chat Consultant at Toast, you will handle customer queries on web chat and emails, provide prompt and helpful responses, achieve high customer satisfaction, and work in night shifts with rotational weekly offs. Strong analytical and problem-solving skills are required for this role.