Top Operations & Support Jobs in Chennai, TN

Supports business operations and strategy execution through governance, KPI reporting, data analysis, workforce capacity and capability planning, training coordination, and continuous improvement. The role manages operational and workforce datasets, develops Excel and Power BI reporting, applies AI and automation, identifies skills and capacity gaps, coordinates learning initiatives, and provides executive-ready insights and recommendations. It collaborates across delivery, finance, HR, workforce management, sales, and technical teams to track initiatives, improve readiness, and drive actions to completion.

Leads business operations, governance, strategy execution, financial analysis, KPI management, reporting, data visualization, AI-enabled automation, and continuous improvement. Partners with senior leaders and cross-functional teams to identify risks, improve efficiency, manage performance, and drive initiatives to completion. Supports third-party and vendor governance as a secondary responsibility.

Provides first-line technical support for HPE Aruba enterprise switching customers. Troubleshoots switching, VLAN, routing, spanning-tree, PoE, hardware, boot, configuration, and logging issues; manages TAC cases, validates severity, documents findings, adheres to SLAs, and escalates structured cases to L2/L3 teams. Requires networking fundamentals, basic Aruba CLI skills, operating system troubleshooting, customer communication, shift flexibility, and 2–4+ years of network operations, NOC, TAC, or field networking experience.

Supports strategic business development through market research, competitive analysis, industry intelligence, data analysis, and data-driven recommendations. Assists with project planning, milestone tracking, risk management, cross-functional initiatives, presentations, reporting, and administrative operations. Participates in project reviews and incorporates stakeholder feedback while gaining professional experience during an MBA program.

Plan and manage daily production for the Direct RTM Sales Operations team to meet TAT KPIs. Forecast volumes and staff, run daily huddles, prioritize and assign SFDC cases, adopt ICM AI and automation, monitor queue health and KPIs, reduce backlog, produce weekly performance and diagnostic reports, coach CELs, and drive continuous process improvements.

Deploy and enable sales and partner quoting capabilities across global regions. Design training materials, user guides, demos, and videos; facilitate training; manage content publishing and repositories; support partner onboarding; execute UAT and quality assurance; track adoption and feedback; document changes; and coordinate with business, IT, marketing, and regional stakeholders on multiple deployments.

Leads business processes and capabilities across the Services Quote to Cash lifecycle. Performs business analysis, identifies root causes, develops process and platform improvements, and leads operational or financial initiatives. Partners with operations, sales, business units, partners, business stakeholders, and IT to validate solutions, build business cases, improve services value, and develop capabilities using software lifecycle, automation, and process improvement practices.

Lead an L1 support team for Blue Yonder production; manage incident triage, escalation, reporting, dashboards and governance to ensure SLA adherence, data accuracy, and operational stability across partners and integrations.