Teams at Notion Press

Manage author support tickets from intake through resolution, including issue tracking, escalation, change control, status monitoring, and daily customer updates. Coordinate with authors and internal teams, evaluate and disseminate tickets, ensure deliverable quality, and provide regular reports to the Team Manager. The role requires strong customer service, communication, organization, multitasking, ticketing-system experience, service-level adherence, and compulsory Hindi proficiency.

Coordinate copyright registration applications for published books by collecting and verifying author documents, preparing and submitting applications through government portals, tracking progress, managing records, communicating with authors, and resolving missing information or objections. The role also coordinates with internal publishing teams, prepares status reports, protects confidential information, and improves application workflows.

Manages book-publishing projects for authors by creating project plans, tracking deliverables, resolving cross-functional issues, controlling scope, monitoring progress, and providing status reports. The role also involves daily customer service, author communication, coordination with internal teams, and ensuring projects meet industry standards.