Oversee daily customer service operations, supervise and train support representatives, resolve escalations, develop service policies, monitor KPIs, analyze customer feedback, manage support tools and data updates, ensure compliance, and collaborate with sales, marketing, and product teams to improve customer experience.
Job Title:Customer Relationship Manager/Executive
Employment Type: Full-Time
Job Summary:
KEY Responsibilities:
● Oversee daily customer service operations and team performance.
● Train, mentor, and develop customer support representatives.
● Handle customer escalations and complex service issues.
● Develop and implement customer service policies and best practices.
● Monitor KPIs such as TAT, response time, resolution rate, and customer satisfaction
s cores
● Analyze customer feedback to identify service improvement opportunities.
● Collaborate with sales, marketing, and product teams to improve customer
experience.
● Manage customer support tools and online data updates.
● Ensure compliance with company policies and industry regulations.
● Stay updated on customer service trends and technologies.
● Supervising and training customer service representatives.
● Developing and implementing customer service policies and procedures.
● Monitoring customer satisfaction and handling escalations.
● Analyzing customer feedback and improving support strategies.
● Collaborating with sales and product teams to enhance customer experience
Requirements
Skill Requirements:
● Proven experience as a Customer Service Manager or Support Lead.
● Strong knowledge or ability to learn and use CRM software.
● Excellent problem-solving and conflict resolution skills.
● Ability to lead, train and motivate a service team.
● Strong communication and interpersonal skills.
● Experience in analyzing customer data and implementing service improvements.
● Ability to handle high-pressure situations and escalations.
● Knowledge of customer service best practices and industry standards.
Education Requirements:Graduate or Post graduatein any discipline
Salary:INR 3 – 5 lacs per year (based upon candidate’scaliber)
Benefits
Benefits:
● Health insurance
● Performance and efforts-based incentives
Schedule:Day shift
Supplemental pay types:Travel expenses as per policy
L ooking for candidates who have a consistent spark towards learning, design mindset, performance
oriented and passion for career growth.
nmarried candidates will be preferred(However ifmarried candidates share the same spark and can
U
manage work vs life balance are also welcome to apply)
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Manage and develop a Chennai-based Customer Care team supporting Toast Payroll & Tax. Coach agents, handle escalations, monitor CSAT, QA, productivity and SLAs, collaborate with cross-functional teams to resolve issues, drive process improvements, ensure compliance, and support adoption of new tools including AI-enabled support capabilities.
Top Skills:
Ai-Enabled Support ToolsCrm PlatformsKnowledge Management ToolsTicketing Systems
Digital Media • Information Technology • News + Entertainment
Leads software platform operations and implementation while coordinating team activities, coaching engineers, supporting customers, troubleshooting distributed systems, ensuring quality, and maintaining cybersecurity compliance. The role develops and debugs server-side applications, manages cloud and infrastructure technologies, supports capacity planning and launch readiness, and participates in weekend on-call rotations.
Top Skills:
AnsibleAWSCC++ChefContainersDockerEc2GitGoHTMLIamJavaJavaScriptJenkinsKubernetesLambdaLinuxNetwork Access Control ListsPuppetPythonRestRoute 53Ruby On RailsS3SaltSecurity GroupsSQLSubnetsVpc
Digital Media • Information Technology • News + Entertainment
Leads a platform engineering team responsible for cloud infrastructure, Kubernetes, automation, Infrastructure as Code, CI/CD, and developer enablement. Sets technical priorities and roadmaps, drives platform reliability, incident response, observability, security, and operational excellence, and partners across engineering, product, architecture, infrastructure, and security teams. Coaches engineers, manages resources and delivery, establishes engineering standards and metrics, and advances DevOps, GitOps, and cloud-native practices.
Top Skills:
ArgocdAWSCi/CdDatadogDevOpsDockerElkGithub ActionsGitopsGoGrafanaInfrastructure As CodeJenkinsKubernetesOpensearchOpentelemetryPrometheusPythonSite Reliability EngineeringTerraform
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
