Manage customer relationships, resolve queries, provide product guidance and onboarding support, coordinate with internal teams, track service requests, collect feedback, and maintain customer satisfaction. The role requires strong communication in English and Hindi, problem-solving abilities, accurate recordkeeping, and effective handling of multiple customer priorities from the Chennai office.
Department: Customer Success
Location: Chennai
Work Mode: Work From Office
Experience: 1–2 Years
Employment Type: Full-Time
Job Summary
SANeForce is looking for a Customer Success Executive with 1–2 years of experience to join our Customer Success team. The role involves managing customer relationships, understanding customer requirements, resolving queries, coordinating with internal teams, and ensuring a smooth and positive customer experience.
The ideal candidate should be fluent in English and Hindi, possess strong communication and problem-solving skills, and have a customer-focused approach.
- Manage customer interactions and build strong, professional relationships with clients.
- Understand customer requirements and provide appropriate solutions and support.
- Handle customer queries and issues through calls, emails, and other communication channels.
- Provide product guidance, basic training, and assistance to customers.
- Coordinate with internal teams such as Product, Development, and Technical Support to resolve customer issues.
- Track customer complaints, service requests, and follow-ups to ensure timely resolution.
- Proactively follow up with customers to understand their concerns and ensure customer satisfaction.
- Support customer onboarding and product implementation activities.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Collect customer feedback and communicate improvement areas to the relevant internal teams.
- Monitor customer satisfaction and proactively address potential concerns or escalations.
- Prepare and maintain regular reports related to customer queries, support requests, and resolution status.
- Achieve defined customer success, response time, resolution time, and satisfaction targets.
- 1–2 years of experience in Customer Success, Customer Support, Client Relationship Management, or a similar role.
- Fluency in English and Hindi is mandatory.
- Excellent verbal and written communication skills.
- Strong customer handling and relationship management skills.
- Good problem-solving and follow-up skills.
- Ability to communicate with customers professionally and confidently.
- Basic knowledge of MS Office/Excel, CRM, ticketing, or customer support tools.
- Ability to manage multiple customer queries and priorities effectively.
- Willingness to work from office in Chennai.
- Experience in a SaaS, IT, software, or technology-based company.
- Experience handling B2B or corporate customers.
- Knowledge of CRM or customer support/ticketing systems.
- Experience in customer onboarding, product training, or software implementation will be an added advantage.
- Opportunity to work with a growing technology organization.
- Exposure to SaaS products and customer relationship management.
- Opportunities to develop skills in customer success, product support, and client management.
- Collaborative and professional work environment.
Join SANeForce and be a part of our Customer Success team, where your communication, problem-solving, and customer relationship skills can make a direct impact on customer satisfaction and business growth.
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