Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Data Operation Associate performs various data quality activities such as Data refresh, data analysis & validation to ensure Salesforce data is accurate, complete, standardized, and unique. The associate is responsible for end-to-end project management coordinating effectively with Marketing stakeholders to understand & correlate the requirements of ADHOC requests received and effectively process the requests within TAT and with accuracy. The associate will also propose and be part of various data quality projects to enhance Salesforce data quality. This individual will be a highly motivated, self-starter with strong knowledge of research and use of the internet to retrieve the required information. Have strong Excel, intermediate SQL skills and decision-making capabilities to identify the trustworthy source of information.
Essential Functions (Duties and Responsibilities):
70% [Primary Function]
- Create and update the Practices, Hospitals, Health systems, ACOs, Payers and other US healthcare organization based on Company websites, web research and third-party sources to ensure that the Salesforce data represents US healthcare market.
- Create and update the Executives, Physician and non-clinical staff information based on Company websites, web research and third-party data sources.
- Perform CRM data quality activities such as records creation, update, deduplication, etc., in CRM to ensure data is complete, accurate and consistent.
- Ensure that all assigned tasks and requests are managed and processed within TAT and with accuracy, with limited guidance.
- Perform data imports and data refresh based on requests from various stakeholders adhering to data quality rules and ensuring a duplicate free load & ensure that accurate & timely information is available to Marketing & Sales users.
30%
- Complete ad-hoc data quality data requests within TAT with accuracy using strong decision-making capabilities, with limited guidance.
- Initiate and be part of projects to enhance CRM data quality and to ensure that Salesforce data better represents US healthcare market.
Education & Experience Required:
- Bachelor’s degree (mandatory)
- 7-10 years’ experience working in CRM (preferably Salesforce) and CRM fusion tools.
- US Healthcare Industry knowledge preferred.
- Marketing operations work experience preferred.
Knowledge & Skills:
- Strong experience and hands-on in web research and data validation, with good problem solving and decision-making skills is mandatory.
- Advanced knowledge MS Excel skills with very good hands-on experience is mandatory.
- Intermediate knowledge on SQL skills with hands-on experience is mandatory
- Strong data analytical skills with the ability to uncover critical insights and drive action.
- Must possess strong verbal and written communication skills.
- Strong interpersonal skills as well as excellent time-management skills, with a proven ability to be highly productive and efficient in a team driven environment.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
athenahealth Chennai, Tamil Nadu, IND Office
MGR Main Road, Chennai, Tamil Nadu, India, 600113
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