Leads day-to-day HR service operations across HRSD, Talent, Talent Acquisition, and Total Rewards. Monitors service dashboards, SLAs, KPIs, and operational health; manages escalations; oversees workforce planning and capacity; drives process improvement and automation; and collaborates with stakeholders to align HR service delivery with business objectives.
Manage day-to-day HR operations across service delivery towers, ensuring smooth functioning and efficient service delivery. • Participate in governance and daily operational reviews, providing valuable insights and recommendations for process improvements. • Monitor dashboards and service health metrics, such as SLA/KPI performance, to ensure adherence to established standards and identify areas for improvement. • Handle escalations at the second level, resolving complex issues and ensuring timely resolution. • Oversee workforce planning and capacity management, ensuring adequate staffing levels to meet business demands. • Drive continuous improvement and automation initiatives, streamlining processes and enhancing operational efficiency. • Ensure end-to-end service delivery performance across HR processes, including HRSD, Talent, TA, and Total Rewards. • Collaborate with cross-functional teams and stakeholders to align HR operations with business objectives.
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
