Job Title
Application Team Member
Department
AE&C
Location
Chennai
Direct Reports
Report to
Application Team Leader
Dimensions
- Customer Inquiries & orders
- Sizing & Selection
- Compliance
- Customer coordination & experience
Date Created
Review Date
Job purpose
To ensure efficient and accurate processing of customer inquiries and orders by reviewing, interpreting, and providing comprehensive quotations. Ensure timely execution of projects, compliance with technical and legal requirements, and enhance customer satisfaction through effective coordination and communication.
Key Accountabilities
Enquiry Review:
o Review, interpret, and process customer inquiries and register them in the ERP system.
o Collect and verify all necessary details from customers and field sales for quote preparation.
o Evaluate technical specifications and identify factors affecting cost, delivery, and compliance.
o Determine legal requirements for products based on destination country and product type.
o Prioritize inquiries based on due dates.
Sizing & Selection:
o Select, size, and price valves, actuators, and spares according to customer requirements.
o Provide application engineering and quotation support to both internal and external clients.
o Collaborate with internal departments to gather information required for accurate quotations.
Respond to Customer Queries:
o Ensure timely submission of techno-commercial offers.
o Provide prompt responses to technical and commercial queries.
o Participate in customer meetings and contribute effectively.
Monitor Progress:
o Track the progress of submitted offers and update the ERP system accordingly.
o Prepare and submit quote and order forecast reports on a monthly basis.
o Handover the order file to the contracts team for converted quotes.
Documents Submission and Customer Coordination:
o Submit required contractual documents and secure timely approvals.
o Coordinate with customers, field sales, and cross-functional teams for effective solutions.
o Liaise with customers and third-party inspectors for inspections.
Expertise
- Education: Diploma /BE / ME
- Experience: 1+ years of exp.
- Proficiency in interpreting technical specifications and legal requirements.
- Strong understanding of valve and actuator sizing and selection.
- Skilled in ERP systems and quotation preparation.
- Effective communication and coordination skills.
Impact
- Direct impact on customer satisfaction and project execution timelines.
- Influence on accurate and timely submission of quotations and order processing.
- Direct impact on business
Resources
- Access to ERP system, CRM, technical documentation, and internal teams for support.
- Coordination with cross-functional teams, including field sales and contract management.
Complexity
- Managing and prioritizing multiple customer inquiries and orders.
- Addressing technical, commercial, and legal complexities in quotations and order processing.
Influence
- Influence on internal processes and customer relations through effective communication and problem-solving.
- Contribution to team performance and customer satisfaction through accurate and timely responses.
Health and safety
Health, Safety & Environment
1. Adhere to HSE policies.
2. Ensure that all technical and contractual requirements comply with safety and environmental standards.
Quality Management System
Implements QMS requirements within AE&C procedures and conducts regular internal and
external audits to maintain and improve quality standards.
ESG
Commitment to sustainable practices and adherence to company ESG policies.
