Jobs at Notion Press

Manage author support tickets from intake through resolution, including issue tracking, escalation, change control, status monitoring, and daily customer updates. Coordinate with authors and internal teams, evaluate and disseminate tickets, ensure deliverable quality, and provide regular reports to the Team Manager. The role requires strong customer service, communication, organization, multitasking, ticketing-system experience, service-level adherence, and compulsory Hindi proficiency.

Coordinate copyright registration applications for published books by collecting and verifying author documents, preparing and submitting applications through government portals, tracking progress, managing records, communicating with authors, and resolving missing information or objections. The role also coordinates with internal publishing teams, prepares status reports, protects confidential information, and improves application workflows.

Manages book-publishing projects for authors by creating project plans, tracking deliverables, resolving cross-functional issues, controlling scope, monitoring progress, and providing status reports. The role also involves daily customer service, author communication, coordination with internal teams, and ensuring projects meet industry standards.

Manage relationships with authors via phone and email, act as liaison between authors and company, negotiate, meet and exceed targets, identify problems and implement solutions, and drive customer-focused growth.

Manage post-publication relationships with authors, guide their marketing and promotional efforts, monitor campaign effectiveness and sales, provide actionable feedback, act as primary contact for concerns, and foster long-term engagement with publishing services.

Consult with registered authors to identify and qualify sales opportunities, maintain relationships via phone, record and report lead information to sales, track and exceed targets, provide market trend feedback, and propose solutions to identified problems.

Own revenue and growth for Author Acquisition & Publishing Services. Lead, hire, and scale a consultative sales team; optimize funnel, conversion, and deal value using data; partner cross-functionally to deliver exceptional author experiences.