The IT Support Engineer II will provide hardware, software, and connectivity support to employees both remotely and onsite. Responsibilities include troubleshooting desktop issues, maintaining a ticketing system, and ensuring timely resolution of problems. The role requires excellent knowledge of various operating systems and collaboration tools, with a focus on customer assistance and continuous improvement.

As an Associate Engineer - IT, you will provide support for network infrastructure, monitor helpdesk tickets, manage Active Directory user accounts, troubleshoot hardware and OS issues, and support end-users with technical problems in a rotational shift environment.

The Application Support Engineer provides exceptional customer service and technical support for Microsoft's core applications and operating systems. Responsibilities include managing help desk tickets, troubleshooting virtual environments, maintaining IT infrastructure, and collaborating with team members to resolve technical issues and support end-users effectively.