As an Associate Engineer - IT, you will provide support for network infrastructure, monitor helpdesk tickets, manage Active Directory user accounts, troubleshoot hardware and OS issues, and support end-users with technical problems in a rotational shift environment.

The Senior IT Application Support Engineer is responsible for monitoring, troubleshooting, and maintaining application performance on cloud services. Duties include incident management, client onboarding, performance enhancement, and collaboration with engineering and project teams to resolve issues and improve digital solutions. Strong customer service and technical communication skills are required to engage with clients effectively.