Top Customer Support Jobs in Chennai

Provide technical post-sale support and onboarding for Motorq's connected-car SaaS, troubleshoot data and API issues, own support tickets, validate billing, analyze operational trends, build dashboards, and improve support processes and documentation.

Provide omnichannel customer and technical support across phone, email, chat, and video. Use AI tools to improve resolution speed and accuracy, maintain support documentation, gather customer feedback, conduct product walkthroughs, troubleshoot software issues, and escalate bugs. Track metrics including CSAT, response time, AI tool compliance, and tagging accuracy while collaborating with product and support teams.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Provides Level 1 and Level 2 technical support for an enterprise AI SaaS platform, resolves customer issues, and communicates solutions clearly. Identifies recurring support patterns, improves documentation and workflows, and proposes automation opportunities. Partners with engineering, product, platform, and content teams to improve customer outcomes and support scalability. This remote rotational role offers exposure to Customer Success, Professional Services, and AI support.

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

Manage customer support by resolving queries, building trust, and maintaining high customer satisfaction scores. Flexibility for 24/7 shifts is required.

Provide customer support by resolving customer queries over calls, maintaining high customer satisfaction, and troubleshooting issues.

The role involves providing customer support through calls, resolving queries, building trust with customers, and achieving high CSAT scores. Flexibility for 24/7 shifts is required.

Manage a customer support team, resolving queries, building customer trust, and ensuring high Customer Satisfaction scores while working flexible hours.

The Team Manager for Customer Experience is responsible for providing support to customers, resolving queries, and ensuring high customer satisfaction levels while adapting to a 24/7 work schedule.

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Respond to customer inquiries across phone, email, chat, and social media; resolve complaints and technical issues; document interactions; manage customer accounts; prepare activity reports; provide product information; escalate unresolved issues; and collaborate with sales and marketing teams to meet customer service goals.

Responds to customer inquiries across phone, email, chat, and social media; resolves complaints and technical issues; escalates unresolved cases; maintains customer records and reports; communicates product updates; and collaborates with sales, marketing, and support teams to meet service goals.

Handles customer inquiries, prepares quotations, coordinates calibration job scheduling, tracks service progress, maintains records, follows up with customers, prepares invoices, and supports dispatch operations. The role requires strong communication, organization, attention to detail, basic MS Office skills, multitasking, and effective coordination across teams. A business administration degree is preferred, while prior customer support, operations, or coordination experience is advantageous.

Oversee ERP-driven business operations, including data entry, validation, invoicing, billing, reporting, documentation, and compliance. Coordinate with internal teams to resolve workflow issues, support ERP implementation and customization, improve processes, and guide junior users. The role requires hands-on experience with Zoho applications and Tally, strong analytical and data management skills, leadership, communication, and Excel proficiency.

The Customer Support Engineer will troubleshoot software applications, manage customer issues, and enhance the customer experience through effective communication and technical skills.

The Senior Customer Support Engineer is responsible for supporting software applications, managing customer cases, troubleshooting issues, and ensuring customer satisfaction through effective communication and technical guidance.

Provides hybrid, night-shift customer support for Bottomline’s SaaS applications. Handles inbound calls and emails, troubleshoots software and environment issues, documents interactions in CRM, manages resolution timelines, identifies root causes, escalates defects, and maintains customer relationships. Requires strong communication, organization, problem-solving, multitasking, and user-training skills. Salesforce and prior customer or technical support experience are preferred.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.

Guide new clients through onboarding, explain services and processes, maintain ongoing customer relationships, communicate proactively through email, resolve questions and concerns, and identify opportunities that improve engagement, retention, and long-term customer success. The role requires strong communication and problem-solving skills, independent work, and a reliable remote home-office setup.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Provide functional, technical, and application support for Aria's subscription billing platform. Troubleshoot Level 1-3 issues, run SQL queries, analyze APIs, use SOAP UI/Postman, document and escalate issues, and support customers through the full lifecycle while meeting SLAs.

Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.