Top Customer Support Jobs in Chennai

Provides advanced technical support for enterprise telecom customers using 4G/5G cloud solutions. Responsibilities include handling complex tickets, analyzing performance and logs, troubleshooting Radio, Core, networking, and Linux issues, coordinating with R&D and product teams, conducting preventive analysis, documenting issues, and supporting round-the-clock managed services.

Provides technical support for enterprise telecom customers using cloud solutions, 4G/5G call-flow analysis, Nokia Core and Radio platforms, Linux, and networking technologies. Responsibilities include handling tickets, troubleshooting critical network issues, collecting logs, analyzing performance, coordinating with R&D and product teams, conducting preventive analysis, documenting issues, and supporting managed services around the clock.

Manages customer orders from receipt through dispatch and shipment, ensuring accurate commercial terms, documentation, approvals, and delivery requirements. Coordinates with sales, engineering, planning, manufacturing, quality, finance, logistics, and customers. Monitors order risks, inventory aging, payments, receivables, and shipment targets while maintaining accurate records and escalating issues. Provides timely customer updates and supports compliance, process improvements, and routine commercial actions.

Conduct outbound sales calls, generate and qualify leads, follow up with prospects, and guide customers through platform registration. Maintain CRM records, track lead conversion, educate prospects on platform benefits, and coordinate with onboarding and support teams. Provide registration-related customer support, address inquiries, manage sales activities, and contribute feedback to improve outreach and conversion processes.

Respond to customer inquiries across email, chat, and social media with empathy and clarity. Manage high ticket volumes, prioritize urgent issues, escalate recurring problems and bugs, maintain knowledge-base content, and identify process improvements. The role requires independent work in a remote environment, strong written English, customer support experience, and familiarity with Zendesk or similar platforms.

Provides high-volume customer support for Bottomline’s SaaS applications through phone and email. Diagnoses and resolves software issues, documents interactions in CRM, tracks resolution timelines, identifies defects and root causes, and escalates issues internally. Maintains product proficiency, supports customer relationships, trains users on basic computer functions, and contributes to customer satisfaction and relationship growth.

Respond to global users’ requests through written tickets and calls, resolve issues, handle objections empathetically, and escalate product concerns to relevant teams. The role requires strong English communication, customer support experience, resilience, process improvement skills, and occasional night-shift availability. It is fully remote and includes a flexible schedule, paid leave, medical insurance, and performance bonuses.

Manage the end-to-end customer order lifecycle from purchase order through invoicing and shipment. Responsibilities include contract review, export trade compliance, order tracking, customer updates, inventory and customs support, financial documentation review, dispute resolution, and cross-functional coordination. The role also supports continuous improvement, quality procedures, health and safety compliance, and maintaining product and market knowledge.

Manages customer orders from quotation through shipment, including purchase order review, compliance screening, order entry, acknowledgments, delivery updates, expediting, backlog reporting, and change-order communication. Analyzes product costs using bills of materials, routing, labor, machine hours, and overhead; maintains costing models; supports pricing, tenders, audits, and compliance. Serves as a liaison among customers, sales, marketing, and internal teams while providing professional customer service.

Twelve-month remote apprenticeship providing customer support through chat, email, Zoom, and calls. Responsibilities include troubleshooting product and configuration issues, documenting and escalating complex problems, delivering empathetic customer experiences, learning SaaS products and support processes, collaborating with team members, and using AI tools to improve support efficiency. The role includes mentorship, hands-on training, and potential conversion to full-time employment.

Provides email and chat support for email verification platforms. Handles onboarding, account and billing issues, platform navigation, troubleshooting, ticket triage, SLA compliance, and escalations. Tier 2 responsibilities include API, webhook, database, deliverability, DNS, and integration troubleshooting, plus bug documentation and Tier 1 mentorship. The role also supports retention, product adoption, expansion opportunities, knowledge-base development, and workflow optimization.

Promotes and sells pre-owned vehicles through phone, email, and virtual channels. Engages prospects, assesses needs and budgets, provides vehicle information, conducts demonstrations, negotiates terms, closes sales, completes paperwork, and follows up after purchase. The role also requires maintaining customer relationships, meeting sales targets, collaborating with finance and inventory teams, and ensuring compliance throughout the sales process.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Manage live chat support through Pylon for employers, employees, and contractors with payroll, benefits, and account questions. Resolve issues or escalate them appropriately, document interactions, follow up on pending inquiries, and maintain empathetic, professional communication. Work rotating shifts, including evenings, nights, weekends, and holidays, to support 24/7 coverage.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Provide omnichannel customer and technical support across phone, email, chat, and video. Use AI tools to improve resolution speed and accuracy, maintain support documentation, gather customer feedback, conduct product walkthroughs, troubleshoot software issues, and escalate bugs. Track metrics including CSAT, response time, AI tool compliance, and tagging accuracy while collaborating with product and support teams.

The Customer Support Engineer will troubleshoot software applications, manage customer issues, and enhance the customer experience through effective communication and technical skills.

The Senior Customer Support Engineer is responsible for supporting software applications, managing customer cases, troubleshooting issues, and ensuring customer satisfaction through effective communication and technical guidance.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.

Provide functional, technical, and application support for Aria's subscription billing platform. Troubleshoot Level 1-3 issues, run SQL queries, analyze APIs, use SOAP UI/Postman, document and escalate issues, and support customers through the full lifecycle while meeting SLAs.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.

Provides multilingual customer support and issue resolution through live chat, phone, and email. The role processes requests, troubleshoots technical issues, verifies client documents, escalates cases through Salesforce or Jira, communicates status updates, prepares reports, and meets customer service KPIs.

Provide technical support and troubleshooting for enterprise software, manage customer cases to resolution, reproduce and isolate faults, participate in 24x7 on-call rotations and shift schedules, assist with account management and project go-lives, and set up customer environments for problem replication.