Top Customer Support Jobs in Chennai

Provide first-line technical support to Circle customers through email, troubleshoot web and mobile applications, advise creators, and resolve complex issues. Collaborate with engineering and design teams, escalate product feedback, identify support trends, and suggest proactive solutions. Work remotely with a global team using Notion, Slack, and Zendesk while supporting customers Tuesday through Saturday during assigned IST hours.

Provide first-line technical customer support through email, troubleshoot Circle’s web, desktop, mobile, and branded applications, advise creators, escalate product feedback, identify support trends, and collaborate with engineering and design teams. The role requires expertise in Circle’s platform, strong communication, SaaS support experience, and availability to work remotely Tuesday through Saturday during 8:00 AM–5:00 PM IST.

Contact inactive driver-partners by phone, understand churn reasons, address concerns, and persuade them to return to the platform. The role requires empathetic customer support, objection handling, sales pitching, documentation of feedback, and achievement of reactivation and satisfaction targets. Candidates should be fluent in Tamil, comfortable with outbound calling and targets, and familiar with Excel or CRM tools.

Provide in-person onboarding and ongoing support to driver partners, explain tools and processes, troubleshoot issues, promote company values, and collaborate with Driver Operations on process improvements. The role requires strong English and Tamil communication, empathy, organization, problem-solving, and adaptability in a fast-paced environment.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provide technical product support for terminal operating system software by troubleshooting customer issues, reproducing and isolating faults, managing cases through resolution, communicating findings, and advocating for customers. The role includes account management, customer calls, project go-live assistance, shift work, cross-functional collaboration, and occasional travel. It is explicitly not a developer role, though familiarity with Java, databases, enterprise applications, servers, and networking is valuable.

Provide customer support through phone, chat, and email; build customer relationships; protect sensitive data; meet KPIs; learn client solutions; apply customer satisfaction practices; and coordinate with developers and cross-functional teams. The role is fully remote and requires fluent English, customer support experience, travel industry experience, analytical skills, and reliable computer and internet access.

Provide omnichannel customer and technical support across phone, email, chat, and video. Use AI tools to improve resolution speed and accuracy, maintain support documentation, gather customer feedback, conduct product walkthroughs, troubleshoot software issues, and escalate bugs. Track metrics including CSAT, response time, AI tool compliance, and tagging accuracy while collaborating with product and support teams.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Provides Level 1 and Level 2 technical support for an enterprise AI SaaS platform, resolves customer issues, and communicates solutions clearly. Identifies recurring support patterns, improves documentation and workflows, and proposes automation opportunities. Partners with engineering, product, platform, and content teams to improve customer outcomes and support scalability. This remote rotational role offers exposure to Customer Success, Professional Services, and AI support.

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

Manage customer support by resolving queries, building trust, and maintaining high customer satisfaction scores. Flexibility for 24/7 shifts is required.

Provide customer support by resolving customer queries over calls, maintaining high customer satisfaction, and troubleshooting issues.

The role involves providing customer support through calls, resolving queries, building trust with customers, and achieving high CSAT scores. Flexibility for 24/7 shifts is required.

Manage a customer support team, resolving queries, building customer trust, and ensuring high Customer Satisfaction scores while working flexible hours.

The Team Manager for Customer Experience is responsible for providing support to customers, resolving queries, and ensuring high customer satisfaction levels while adapting to a 24/7 work schedule.

Oversee ERP-driven business operations, including data entry, validation, invoicing, billing, reporting, documentation, and compliance. Coordinate with internal teams to resolve workflow issues, support ERP implementation and customization, improve processes, and guide junior users. The role requires hands-on experience with Zoho applications and Tally, strong analytical and data management skills, leadership, communication, and Excel proficiency.

The Customer Support Engineer will troubleshoot software applications, manage customer issues, and enhance the customer experience through effective communication and technical skills.

The Senior Customer Support Engineer is responsible for supporting software applications, managing customer cases, troubleshooting issues, and ensuring customer satisfaction through effective communication and technical guidance.

Provides hybrid, night-shift customer support for Bottomline’s SaaS applications. Handles inbound calls and emails, troubleshoots software and environment issues, documents interactions in CRM, manages resolution timelines, identifies root causes, escalates defects, and maintains customer relationships. Requires strong communication, organization, problem-solving, multitasking, and user-training skills. Salesforce and prior customer or technical support experience are preferred.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.

Guide new clients through onboarding, explain services and processes, maintain ongoing customer relationships, communicate proactively through email, resolve questions and concerns, and identify opportunities that improve engagement, retention, and long-term customer success. The role requires strong communication and problem-solving skills, independent work, and a reliable remote home-office setup.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.