Top Customer Support Jobs in Chennai

The Team Manager Customer Experience will oversee customer support operations, ensuring high customer satisfaction through effective communication and problem-solving in a 24/7 environment.

The Team Manager Customer Experience is responsible for providing customer support, resolving queries via calls, and ensuring high CSAT scores by building trust and understanding customer needs.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

Manage customer support by resolving queries, building trust, and maintaining high customer satisfaction scores. Flexibility for 24/7 shifts is required.

Provide customer support by resolving customer queries over calls, maintaining high customer satisfaction, and troubleshooting issues.

The role involves providing customer support through calls, resolving queries, building trust with customers, and achieving high CSAT scores. Flexibility for 24/7 shifts is required.

Manage a customer support team, resolving queries, building customer trust, and ensuring high Customer Satisfaction scores while working flexible hours.

The Team Manager for Customer Experience is responsible for providing support to customers, resolving queries, and ensuring high customer satisfaction levels while adapting to a 24/7 work schedule.

The Customer Support Engineer will troubleshoot software applications, manage customer issues, and enhance the customer experience through effective communication and technical skills.

The Senior Customer Support Engineer is responsible for supporting software applications, managing customer cases, troubleshooting issues, and ensuring customer satisfaction through effective communication and technical guidance.

Supervise and coach a 24/7 nearshore/offshore voice and chat support team for travel and loyalty members. Manage daily operations, escalations, quality, workforce adherence, reporting, supplier coordination, and continuous process and knowledge improvements to ensure high-quality white-label service delivery.

Provide Afrikaans-language customer support across phone, email, chat, and social media. Troubleshoot and resolve issues, log interactions in the CRM, follow up for satisfaction, collaborate with internal teams, and suggest process improvements to maintain quality service.

Provide Sinhalese-language customer support across phone, email, chat, and social media; troubleshoot and resolve issues, log interactions in CRM, escalate complex cases, follow up, and share customer feedback for service improvements.

Provide Nepali-language customer support via phone, email, chat, and social media; resolve queries and technical issues; log interactions in CRM; follow up for satisfaction; collaborate with internal teams and contribute feedback for continuous improvement.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Provide functional, technical, and application support for Aria's subscription billing platform. Troubleshoot Level 1-3 issues, run SQL queries, analyze APIs, use SOAP UI/Postman, document and escalate issues, and support customers through the full lifecycle while meeting SLAs.

Lead escalations and perform deep troubleshooting and root-cause analysis for EPC and 5G Core issues. Support NPI programs and product deployments in cloud-native environments, run lab protocol simulators, create deployment procedures, collaborate with R&D and product teams, drive product quality improvements, and leverage AI to optimize operations and packet core solutions.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

The Customer Support Engineer will resolve technical challenges for customers involving AI solutions, collaborating with internal teams to improve offerings and ensure customer satisfaction.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Manage arbitration claims for vehicle sales: document complaints, gather evidence, negotiate resolutions between buyers and sellers per auction policies, coordinate post-sale inspections, liaise with sales and titles teams, and maintain accurate case files while staying current on legislation and industry arbitration trends.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

Handle customer queries via calls, emails, or chat, troubleshoot issues, coordinate internally, and maintain customer records to ensure satisfaction.

Provide inbound sales and Level 1 technical support via calls, chats and email for a designated country; translate and create localized help desk content and videos; assist with product selection, installation and troubleshooting; collaborate with sales and support teams.