Top Customer Support Jobs in Chennai

Administers Zendesk and related integrations, manages contact centre workflows, workforce planning, forecasting, scheduling, and real-time monitoring. Develops dashboards, reports, and analytics covering service levels, productivity, customer experience, and operational performance. Partners with Operations, Quality, and Training teams to identify root causes, automate reporting, improve workflows, and deliver staffing and performance recommendations.

Provide customer support through phone, chat, and email; build customer relationships; protect sensitive data; meet KPIs; learn client solutions; apply customer satisfaction practices; and coordinate with developers and cross-functional teams. The role is fully remote and requires fluent English, customer support experience, travel industry experience, analytical skills, and reliable computer and internet access.

Provides email and chat support for email verification platforms. Handles onboarding, account and billing issues, platform navigation, troubleshooting, ticket triage, SLA compliance, and escalations. Tier 2 responsibilities include API, webhook, database, deliverability, DNS, and integration troubleshooting, plus bug documentation and Tier 1 mentorship. The role also supports retention, product adoption, expansion opportunities, knowledge-base development, and workflow optimization.

Contact inactive driver-partners by phone, understand churn reasons, address concerns, and persuade them to return to the platform. The role requires empathetic customer support, objection handling, sales pitching, documentation of feedback, and achievement of reactivation and satisfaction targets. Candidates should be fluent in Tamil, comfortable with outbound calling and targets, and familiar with Excel or CRM tools.

Provide in-person onboarding and ongoing support to driver partners, explain tools and processes, troubleshoot issues, promote company values, and collaborate with Driver Operations on process improvements. The role requires strong English and Tamil communication, empathy, organization, problem-solving, and adaptability in a fast-paced environment.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Manage live chat support through Pylon for employers, employees, and contractors with payroll, benefits, and account questions. Resolve issues or escalate them appropriately, document interactions, follow up on pending inquiries, and maintain empathetic, professional communication. Work rotating shifts, including evenings, nights, weekends, and holidays, to support 24/7 coverage.

Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Responsibilities include troubleshooting client issues, processing requests, escalating cases through Salesforce and Jira, verifying documents, preparing reports, meeting KPI targets, and completing assigned tasks. The role begins remotely before potential relocation to a Southeast Asia support office.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provide technical product support for terminal operating system software by troubleshooting customer issues, reproducing and isolating faults, managing cases through resolution, communicating findings, and advocating for customers. The role includes account management, customer calls, project go-live assistance, shift work, cross-functional collaboration, and occasional travel. It is explicitly not a developer role, though familiarity with Java, databases, enterprise applications, servers, and networking is valuable.

Provide omnichannel customer and technical support across phone, email, chat, and video. Use AI tools to improve resolution speed and accuracy, maintain support documentation, gather customer feedback, conduct product walkthroughs, troubleshoot software issues, and escalate bugs. Track metrics including CSAT, response time, AI tool compliance, and tagging accuracy while collaborating with product and support teams.

Leads and scales a global customer support function for a non-custodial crypto wallet. Responsibilities include managing and developing support staff, handling technical escalations, improving workflows and knowledge systems, monitoring service metrics, and enhancing AI-powered support. The role partners with Product, Engineering, Operations, and the AI Platform team on quality evaluation, safe human escalation, automation, rollout readiness, and user experience improvements.

Oversee ERP-driven business operations, including data entry, validation, invoicing, billing, reporting, documentation, and compliance. Coordinate with internal teams to resolve workflow issues, support ERP implementation and customization, improve processes, and guide junior users. The role requires hands-on experience with Zoho applications and Tally, strong analytical and data management skills, leadership, communication, and Excel proficiency.

The Customer Support Engineer will troubleshoot software applications, manage customer issues, and enhance the customer experience through effective communication and technical skills.

The Senior Customer Support Engineer is responsible for supporting software applications, managing customer cases, troubleshooting issues, and ensuring customer satisfaction through effective communication and technical guidance.

Leads global customer support operations, managing Leads and 30+ team members across US, Canada, and UK regions. Owns SLAs, backlog, productivity, resolution quality, queue management, hiring, onboarding, capacity planning, and performance management. Analyzes support data, drives process improvements and automation, handles escalations, and partners with Product, Billing, and Development teams. Requires night-shift availability, Chennai location, and regular office attendance.

Provides hybrid, night-shift customer support for Bottomline’s SaaS applications. Handles inbound calls and emails, troubleshoots software and environment issues, documents interactions in CRM, manages resolution timelines, identifies root causes, escalates defects, and maintains customer relationships. Requires strong communication, organization, problem-solving, multitasking, and user-training skills. Salesforce and prior customer or technical support experience are preferred.

Guide new clients through onboarding, explain services and processes, maintain ongoing customer relationships, communicate proactively through email, resolve questions and concerns, and identify opportunities that improve engagement, retention, and long-term customer success. The role requires strong communication and problem-solving skills, independent work, and a reliable remote home-office setup.

Provide functional, technical, and application support for Aria's subscription billing platform. Troubleshoot Level 1-3 issues, run SQL queries, analyze APIs, use SOAP UI/Postman, document and escalate issues, and support customers through the full lifecycle while meeting SLAs.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.

Provides multilingual customer support and issue resolution through live chat, phone, and email. The role processes requests, troubleshoots technical issues, verifies client documents, escalates cases through Salesforce or Jira, communicates status updates, prepares reports, and meets customer service KPIs.