Top Operations Manager Jobs in Chennai

Drive operational efficiency for partner account management by identifying workflow bottlenecks, implementing automations (including GenAI), managing technical projects, establishing SOPs and metrics, and leading change across cross-functional teams to scale partner content launches and account operations.

Manage end-to-end digital marketing campaigns and executions including builds, audience segmentation, testing, deployment, and optimization. Administer marketing automation stack, support integrations, track KPIs with channel managers, and improve lead lifecycle processes, nurturing, data hygiene, and workflow automation. Maintain documentation, templates, and share campaign best practices across stakeholders.

Leads distributed People Operations teams and oversees end-to-end HR service delivery across the employee lifecycle. Responsibilities include onboarding, job changes, exits, recruitment operations, Workday data integrity, employee query resolution, KPI monitoring, process improvement, employee self-service adoption, HR projects, stakeholder collaboration, change management, and training. The role drives consistent, compliant, high-quality employee experiences across multiple countries.

Leads a 100+ person lending operations organization supporting commercial, wholesale, and institutional lending. Owns service delivery, SLAs, operational risk, regulatory compliance, controls, budgeting, talent development, stakeholder management, and transformation. Oversees loan boarding, servicing, collateral, documentation, payments, post-close review, insurance monitoring, and syndications support. Drives migrations, automation, process improvement, cost savings, governance, and executive partnerships across US and India teams.

Manage service providers' quality, manufacturing and CSR performance. Drive corrective actions, lean manufacturing, process improvements and monthly production plans. Build cross-functional supplier relationships, ensure staffing and QA systems, introduce production innovations, and lead supplier performance to meet Tapestry standards.

Manage and coordinate operational activities for assigned areas, lead and develop teams, ensure compliance with policies and regulations, improve operational systems and procedures, and deliver quality service to internal and external customers.

Lead and coach a team to achieve 100% client retention, on-time collections, and full audit compliance. Maintain client relationships through regular face-to-face meetings, resolve issues promptly, provide continuous team training, and produce reports and dashboards using advanced Excel.

Manage and maintain Eloqua/Salesforce MarTech architecture, integrations, data quality, targeting, lead scoring, and campaign tracking. Design and implement AI-augmented operational workflows, build AI-ready marketing data layers, document system architecture, and collaborate with marketing, revenue ops, and IT to ensure scalable, automated campaign execution.

Manage Alation's generative engine optimization and visibility strategies, optimizing content for AI models while driving measurable marketing outcomes.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Own end-to-end quarterly revenue reconciliation for Degree partners, validate partner reports against internal data, investigate variances, manage partner follow-up, ensure audit-ready reporting, and improve processes using SQL, BI, and automation.

The Marketing Automation & CRM Operations Manager strategizes and optimizes customer journeys, manages CRM systems, designs automated marketing campaigns, and collaborates with teams to improve lead management and reporting.

Own day-to-day operations and go-to-market for Binance Chat: manage feature rollouts, content governance, metrics, user feedback, and cross-functional coordination to improve growth, engagement, and product health.

Lead the Partner Help Desk team to manage partner deal registrations, partner agreements, portal and workflow issues. Oversee case queues, improve processes, document procedures, train and coach staff, handle escalations, collaborate cross-functionally, and provide coverage during peak periods.

Lead customer onboarding, support and valuer management for a property-decisioning SaaS platform in India. Build relationships with lenders and valuers, drive product adoption, run training and governance reporting, escalate and resolve issues, support marketing/BD, and use data to improve processes and customer outcomes.

Lead and coach a team of recruiters to meet account hiring goals; develop sourcing strategies, manage performance and reporting, ensure SLA adherence, forecast resourcing, maintain data integrity, and partner with CRM and senior leadership to drive client satisfaction.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Lead launch and scaling of a global crowdsourcing and data-collection service line. Design operating models, sourcing infrastructure, playbooks, automation, and KPIs. Own all talent/data-sourcing channels, build and engage contributor communities, manage partners and subcontractors, and deliver predictable large-scale project ramp-ups across geographies.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Leads SaaS customer support and revenue operations, managing multichannel support performance, customer satisfaction, resolution metrics, sales conversions, upgrades, add-ons, and retention opportunities. Coaches and performance-manages teams, develops support and sales processes, analyzes customer and operational data, and partners with Product and Marketing to improve customer journeys. Requires global customer coverage, night-shift availability, and office work in Chennai.

Lead global SAP master data operations, standardize processes, drive SAP MDG and S/4HANA automation, define KPIs, manage stakeholders, deliver continuous improvement and change programs, ensure governance/compliance, and build high‑performing teams across multinational environments.

Lead global master data operations for SAP-enabled processes, driving standardization, service excellence, KPI-driven delivery, and AI/automation adoption. Manage teams, stakeholder partnerships, change programs, governance, and continuous improvement to improve data quality, speed and cost across markets.