Act as primary contact for delegated entities on provider onboarding and credentialing. Maintain and reconcile provider directory accuracy, configure provider data changes, process credentialing applications and contracts, coordinate with Network Management, and train delegated entities. Ensure timely follow-through and compliance with guidelines; report to Team Lead and perform related administrative tasks.

The Grievance Specialist manages grievances and complaints, ensuring timely resolution per regulatory standards, while collaborating cross-functionally and with external vendors.

The Program Coordinator supports Healthfirst initiatives related to Member Rewards, conducts outreach, tracks implementation status, communicates findings, and assists in updating materials.