Provides customer-facing technical support by owning tickets from intake through resolution, meeting SLAs, troubleshooting data quality and integration issues, documenting solutions, and coordinating escalations. The role also contributes to knowledge management, pipeline monitoring, dashboards, AI agents, and workflow automation. Success requires accuracy, customer empathy, strong communication, systematic problem-solving, and the ability to manage multiple priorities in a remote, fast-paced SaaS environment.