Top Tech Jobs & Startup Jobs in Chennai

Coordinate and manage freight brokerage operations: update TMS, maintain data integrity, handle exceptions (delays, missed pickups, delivery failures), source carriers, negotiate rates, track shipments, resolve issues, and communicate with carriers, customers, and internal teams while meeting service-level targets and working permanent night shifts.

Provide post-onboarding customer services including channel and case management, onboarding and relationship support, contract and dispute handling, administrative support, and escalating non-routine issues to supervisors.

Provide sales administration and transactional support, manage customer and stakeholder communications, analyse segments and customer feedback to identify growth opportunities, coordinate cross-functional teams to resolve issues, maintain accurate sales records, and drive customer-focused commercial initiatives.

Support client managers to build long-term customer relationships, drive adoption and business value, manage contract renewals and CAT allocations, resolve escalations, assist sales/account planning, reporting, training, and ensure contract compliance, invoice quality, and strong customer NPS.

Build and maintain customer relationships to drive adoption, retention, and commercial outcomes. Support client managers and sales with contract renewals, dispute escalation, reporting, and account planning. Resolve customer issues using internal resources, manage CAT allocation and contract compliance, and act as backup for senior success staff while supporting local and global initiatives.

Build and maintain long-term customer relationships to drive adoption, retention, and commercial outcomes. Support client managers and sales on account planning, contract renewals, escalations, reporting, and dispute resolution. Coordinate cross-functional resources, manage contract compliance, invoice quality, and sales support tasks. Act as backup for senior team members, support training and special projects, and contribute to local and global transformation initiatives.

Coordinate ocean, air, and inland freight forwarding operations, prepare and validate shipping documentation, ensure compliance with trade and customs regulations, manage carriers and vendors, maintain shipment tracking in Maersk systems, deliver proactive customer communication meeting KCXI GOLD standards, and identify process improvements to optimize cost and efficiency.

Support client managers and customers to drive adoption, usage, and business value. Manage contract renewals, CAT allocation, sales support, reporting, escalations, and invoice/contract compliance. Resolve customer issues, coordinate cross-functional resources, assist with projects and training, and act as backup for senior CSMs to improve NPS and minimize churn.

The Strategic Procurement Lead will drive global negotiations, develop data-driven procurement frameworks, optimize vendor ecosystems, and ensure compliance with governance requirements, focusing on cost savings and digital enablement.

Manage North America tender customers end-to-end: quotation preparation, tender execution, contract administration, and coordination with disputes, invoice quality, and contract correction teams. Prioritize multiple tenders to meet SLAs, ensure compliance with governance and SOPs, prepare negotiation packages, support process transformation and technology adoption, and maintain cross-functional stakeholder communication to deliver accurate, timely, and commercially sound outcomes.