Top Tech Jobs & Startup Jobs in Chennai

Provide advanced Level 2/Level 3 technical support and subject-matter expertise for Salesforce and FinancialForce-Certinia. Troubleshoot complex configurations and integrations (Expensify, APIs), manage upgrades/patches, perform root cause analysis, maintain security and permissions, assist with data migration and reports, collaborate with development/infrastructure teams, and mentor Level 1/2 teams to improve incident resolution.

Develop and deploy AI/ML solutions for IT managed services, including predictive maintenance, anomaly detection, incident response, NLP, computer vision, network management, and cybersecurity. Responsibilities include model development, data pipeline collaboration, software lifecycle participation, technical documentation, research, compliance, and stakeholder communication. The role requires extensive software engineering and AI/ML experience, cloud and machine learning frameworks, statistical modeling, deep learning, LLMs, and MLOps familiarity.

Supports a global PMO by tracking program actions, driving small and medium initiatives, coordinating cross-functional intake, producing reports, and managing internal communications. Builds project trackers, cadences, templates, and processes where needed; escalates risks and improves PMO practices. The role requires independent prioritization, strong business writing, stakeholder management across technical and senior audiences, and regular overlap with US time zones.

Provides technical and product support for Microsoft 365, SharePoint Online, OneDrive for Business, and SharePoint farm environments. Responsibilities include managing site collections and permissions, troubleshooting connectivity, authentication, integration, and configuration issues, and supporting identity solutions such as ADFS, DirSync, AADSync, and single sign-on. The role also requires diagnosing networking and browser-related issues using specialized troubleshooting tools and communicating fluently in English.

Provide product and technical support for Microsoft 365 and Exchange Online environments. Manage mailboxes, retention policies, compliance features, mail flow, disaster recovery, migrations, reporting, logging, and messaging policies across on-premises and cloud systems. Troubleshoot identity, networking, web, and single sign-on issues using specialized diagnostic tools. The role requires fluent English and at least three years of product, customer, or technical support experience.

Provide L2 advanced support and escalation for enterprise server and network infrastructure. Troubleshoot Dell PowerEdge and Cisco equipment using iDRAC/Redfish and CLI, perform firmware and IOS/NX-OS updates, manage hardware break/fix and vendor coordination, run network health audits, enhance monitoring with SREs, mentor L1 engineers, maintain runbooks and diagrams, participate in post-mortems, and provide 24x7 on-call support for production systems.