Design, build and operate production-grade agentic AI solutions and GenAI/LLM workflows integrated with Azure data platforms. Implement orchestration, retries, guardrails, RAG/embedding pipelines, and automated technical reporting while ensuring Responsible AI, security, and data governance.

Respond to inbound customer calls, emails, and chat for commercial, fleet, and retail customers. Manage order placement, delivery tracking, returns, credit queries, and end-to-end dispute resolution. Support online services and system-to-system setup, handle complaints, liaise with internal partners, and drive continuous improvement.