Design, implement, and maintain ServiceNow CMDB aligned to CSDM. Configure Discovery, Service Mapping, MID Servers, and IRE. Develop/customize ServiceNow using Business Rules, Client Scripts, Script Includes, UI Policies/Actions, Flow Designer, and Integration Hub. Implement governance, reconciliation, data certification, and CI relationships. Build REST/SOAP integrations, Service Catalog items, workflows, and automations. Monitor CMDB health, support upgrades/releases, resolve production issues, document solutions, and collaborate with cross-functional Agile teams.

Design and architect scalable CommerceTools-based, headless eCommerce solutions. Lead cross-functional teams, define microservices and API integrations, optimize performance and scalability, and promote eCommerce architecture best practices.

Senior AI Architect responsible for designing production GenAI/ML systems, RAG/LLM architectures, vector DBs and evaluation, agentic and conversational AI (ASR), Arabic NLP quality, enterprise integrations (Oracle Fusion/Dynamics, API-first), cloud/MLOps (containers, GPU inference, CI/CD, observability, DR), security and Saudi compliance (NCA ECC, PDPL), and authoring technical proposals for government tenders.