Leads ServiceNow ITSM and CSM implementations, CMDB development, workflow automation, integrations, Discovery, Service Mapping, upgrades, and platform stability. The consultant aligns solutions with ITIL best practices, manages incidents and other ITSM processes, troubleshoots performance issues, and partners with clients and stakeholders to improve operational efficiency and customer experience.

Secure and improve Microsoft Azure environments through cloud security guardrails, landing zone governance, identity and access controls, networking, monitoring, encryption, secrets management, and compliance controls. Conduct posture reviews, remediate misconfigurations, support cloud incident investigations, secure infrastructure-as-code deployments, perform architecture reviews, and coordinate with engineering, Security Operations, GRC, and auditors.