The HR Business Partner serves as a strategic advisor in aligning HR strategies with business goals, handling employee relations, talent management, and ensuring policy compliance while supporting over 500 employees across multiple locations.

Lead and develop a Customer Support team to deliver timely, accurate case resolution. Own KPIs (TTFR, TTR, CSAT), analyze data from CRM/WMS/OMS, build dashboards, and drive process and system improvements. Manage escalations, update SOPs, and collaborate cross-functionally with Operations, Transportation, Finance, and Tech to improve client experience and operational efficiency.

The Continuous Improvement Engineer II will lead initiatives to optimize fulfillment operations, implement Lean and Six Sigma methodologies, and design warehouse layouts using engineering tools. Responsibilities include analyzing inventory and material flow, supporting new site launches, and collaborating with cross-functional teams for operational efficiency.