Lead day-to-day litigation service-of-process operations, ensuring compliance, SLA adherence, and high data/operational quality. Manage team performance, KPIs, reporting (Excel/PowerPoint/SharePoint), stakeholder collaboration, process improvements, and client escalations across time zones while driving people development and operational excellence.

Administer and maintain client share plans and incentive structures via an online portal. Lead plan setup and migrations, manage and validate plan data, process transactions, maintain records, ensure compliance with procedures, and collaborate with global teams to resolve data issues and deliver high-quality administration services.