The Deal Desk Analyst II supports the Sales team by managing contract negotiations, quote generation, and operational processes related to deal construction and pricing strategies while ensuring data accuracy in Salesforce. They also suggest improvements to processes for efficiency and effectiveness.

The Senior Technical Support Engineer will provide expert-level support to enterprise customers, resolve complex technical issues, act as the subject matter expert for LivePerson products, and mentor junior support personnel. Responsibilities include managing customer interactions, analyzing recurring issues, and collaborating with cross-functional teams.