Top Tech Jobs & Startup Jobs in Chennai

Leads the Application Support team for enterprise SaaS applications, serving as the highest technical escalation point. Oversees complex production incidents, customer escalations, root cause analysis, release readiness, API and integration troubleshooting, and operational improvements. Partners with Engineering, Product, Salesforce, Cloud Operations, and Customer Success. Recruits, coaches, and develops support engineers while improving technical capabilities, support processes, and platform stability.

Leads the design, development, deployment, and production support of complex software systems. Responsibilities include architecture and technical decision-making, distributed systems design, secure PHI/PII handling, automated testing, observability, troubleshooting, and production readiness. The role mentors engineers, drives code and design reviews, collaborates with cross-functional teams, and uses approved AI tools responsibly to improve engineering delivery while maintaining quality, security, compliance, and reliability.

Supports hotline and outbound calling activities, verifies and captures status information, investigates rejection causes, validates source documents, corrects discrepancies, conducts online and internal research, and maintains spreadsheets, reports, and documentation. The role requires accurate data handling, attention to detail, compliance with privacy standards, and effective task prioritization.

Provides international customer support through inbound and outbound calls, email, chat, and ticketing systems. Troubleshoots issues, documents interactions, submits post-call requests, and supports password resets and account unlocks. Maintains data integrity, follows security and process guidelines, meets productivity and quality targets, and delivers professional service to healthcare technology customers.

Leads brand and visual storytelling across marketing, executive communications, digital experiences, presentations, video, motion graphics, social media, events, and environmental design. Develops scalable templates and design systems, translates complex business concepts into compelling visuals, maintains brand consistency, and collaborates with executives, marketing, content, development teams, vendors, and production partners.

Design, develop, and maintain cloud-native microservices in Java; deploy containerized applications on AWS EKS; work with Aurora/PostgreSQL, Redis; troubleshoot production issues; contribute to architecture and CI/CD.

Own and modernize the enterprise BI environment, including Power BI governance, dimensional data modeling, AWS lakehouse architecture, and migration to Amazon QuickSight. Establish reliable data pipelines, metric governance, security, and reporting standards while enabling AI-driven analytics such as forecasting, anomaly detection, and natural-language querying. Partner with executives and cross-functional teams, support strategic reporting, and mentor analysts and developers.

Design, develop, and maintain enterprise-grade ServiceNow solutions (ITSM/ITOM/IRM/GRC/CSM/etc.) in a FedRAMP environment. Build workflows, integrations (REST/SOAP/MID/Integration Hub), maintain CMDB health, lead DevOps/CI-CD and ATF, conduct code reviews, mentor juniors, manage upgrades/patches, ensure platform security/compliance, and provide on-call production support.

Lead the User & Organization platform owning identity, access, and org lifecycle for a multi-tenant healthcare SaaS. Define roadmap, drive discovery, prioritize backlog, partner with engineering on APIs and RBAC, ensure NIST/HIPAA/HITRUST alignment, and work with internal and external stakeholders to deliver IAL/AAL-compliant identity and provisioning services.

Own product strategy, roadmap, prioritization, and lifecycle delivery for interoperable prior authorization solutions. Serve as the subject matter expert on FHIR and related standards, CMS mandates, medical necessity workflows, and payer-provider interoperability. Collaborate with engineering, data, delivery, clients, vendors, sales, and marketing teams to define requirements, lead pilots and launches, establish KPIs, and provide demos and thought leadership. Ensure solutions are scalable, compliant, and aligned with industry needs and business goals.