Build forecasts and predictive models (time series, regression) for call center demand, analyze drivers of volume and handle time, support capacity planning at strategic/tactical/intraday levels, run site-level volume/capacity discussions, simulate initiative impacts, and deliver actionable insights to optimize workforce performance.

Lead design and implementation of scalable full-stack web applications. Define architecture and technical vision, build Angular front-ends and Spring Boot microservices, integrate RESTful APIs, ensure cloud-native (AWS) and containerized deployments, enforce security and compliance, mentor engineers, and drive platform quality and best practices.

The Senior Database Administrator will manage Oracle and PostgreSQL databases, ensuring their stability, availability, and performing maintenance tasks, including upgrades, compliance, and performance tuning.