Top Tech Jobs & Startup Jobs in Chennai

Develop and administer ServiceNow solutions focused on ITOM, CMDB/CSDM, Application Mapping, Discovery, integrations, and Vulnerability Management. Ensure configuration data quality, governance, security, performance, and platform upgradability. Partner with stakeholders and architects, develop and test workflows, provide Tier 3 support, document solutions, and transition capabilities to operations. The role also involves Agile delivery, process improvement, mentoring, technical communication, and occasional international travel.

Analyzes customer feedback, product usage, operational signals, UX research, and validation data to generate actionable customer intelligence. Builds taxonomies, classifications, documentation, and repeatable analysis practices; identifies trends, experience gaps, adoption issues, and meaningful signals. Uses SQL, Python, and multiple data sources to support evidence-based product decisions and collaborates with Product, UX, Engineering, Customer Success, and validation teams.

Administer APAC total rewards programs covering compensation, benefits, recognition, payroll inputs, and leave of absence processes. Maintain accurate employee data, resolve discrepancies across HRIS and downstream systems, support employees and HR teams, coordinate with vendors, ensure regulatory compliance, and improve workflows through standardization and automation.

Supports enterprise cybersecurity operations, security engineering, incident investigations, security control deployment, compliance initiatives, monitoring, and risk reduction. The role assists with endpoint, identity, email, cloud, and application security, analyzes logs and forensic artifacts, supports tabletop exercises, and collaborates with infrastructure, service desk, cloud, engineering, and Fortive teams.

Supports enterprise infrastructure, cloud, identity, endpoint, and workplace technology environments. Responsibilities include systems administration, troubleshooting, patching, upgrades, deployments, documentation, architecture reviews, infrastructure modernization, vulnerability remediation, system hardening, identity security, endpoint management, and security control validation. Collaborates with security teams, shared services, vendors, and business stakeholders to improve reliability, operational maturity, and cybersecurity posture.

Lead month-end close, reconciliations, intercompany accounting, journal entries, multi-currency consolidation, budgeting, forecasting, Opex and revenue analysis, and financial reporting under US GAAP or IFRS. Manage SOX controls and testing, support audit readiness, partner with global stakeholders, resolve reporting issues, and improve or automate finance processes. The role requires independent work in a remote environment and evening or occasional night shifts during month-end close.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.

Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.

Design, configure, and enhance ServiceNow HRSD features (Employee Service Center, Case/Knowledge, Onboarding, Virtual Agent). Perform platform administration, develop scripts and UI components, assist integrations and troubleshooting, document work, and collaborate with HR and technical partners.