As a Machine Learning Support Engineer, you'll support customers in using Labelbox's products by providing guidance, resolving issues via live chat, and understanding their success metrics. You'll monitor customer experiences, represent their needs internally, and propose solutions to improve product usage.

As a Support Specialist, you will manage support queries for Alignerrs via Intercom, ensuring optimal communication and experience. You'll respond to inquiries, escalate complex issues, assist in onboarding, maintain service standards, and collaborate with teams to improve support workflows.