Design, build, and maintain production integrations connecting ShipBob to external e-commerce platforms. Own feature design through implementation, ensure reliability, scalability, and performance, influence architecture, mentor peers, manage technical testing and deployment, and proactively reduce technical debt.

Lead and scale ShipBob's Merchant Operations (Control Tower) in India, driving merchant experience improvements, OKRs, staffing, budgeting, governance, metrics, and cross-functional initiatives. Build and coach teams, implement continuous improvement, and represent merchant voice to internal partners to increase CSAT/NPS and operational efficiency.