The Technical Account Manager serves as the main contact for key client accounts, ensuring successful onboarding and implementation of AI-powered customer support solutions. Responsibilities include understanding client needs, collaborating with internal teams, tracking key metrics, and identifying upselling opportunities to enhance customer experience.

As a Product Specialist, you will facilitate the setup and deployment of SaaS instances, manage project timelines, consult with customers on optimal configurations, and collaborate with overseas teams while ensuring data accuracy and effective communication of AI capabilities.

The Tech Support Engineer is responsible for providing technical assistance and support to customers, troubleshooting issues, and collaborating with product and engineering teams to resolve problems. They will develop expertise in SaaS integrations and document best practices.