Top Tech Jobs & Startup Jobs in Chennai

Provides inbound customer support to U.S.-based customers after onboarding. Handles questions about bookings, shipments, documentation, charges, contracts, and services; manages customer cases; supports onboarding; documents interactions; and coordinates escalations with internal teams. The role emphasizes clear communication, accuracy, empathy, service quality, customer satisfaction, and adherence to standardized workflows while working an evening-to-overnight shift.

Process and allocate customer payments in SAP, investigate unidentified and unapplied cash, manage payment-related cases, reconcile bank receipts, resolve discrepancies, and maintain financial controls and audit trails. Coordinate with Collections, Treasury, Customer Experience, Billing, and country teams to obtain remittance information, resolve invoice issues, support cross-country allocations, and escalate aged or unresolved items.

Manages accounts receivable collections, customer follow-ups, reconciliations, billing and cargo-release procedures, AR controls, stakeholder coordination, and period-end reporting. Communicates with customers by phone and email, supports OTC transaction processing, addresses first-level technical and functional issues, and works night shifts aligned with US business hours.

Manages accounts receivable collections, customer follow-ups, reconciliations, credit and cargo-release procedures, AR controls, stakeholder coordination, and period-end reporting. Provides first-level support for OTC transactions and works night shifts aligned with US hours.

Supports financial control and reporting activities, including cost analysis, financial information accuracy, reporting, and procure-to-pay processes. Works independently within established procedures, applies accounting methods, evaluates known solutions, and collaborates with stakeholders. The role requires practical knowledge or related experience and may involve supporting process improvements and influencing financial decision-making.

Leads strategic work placement and migration across global shared services locations. Develops site optimization strategies, manages large-scale transition projects, ensures compliance with placement standards, and coordinates stakeholders. Responsibilities include business insight generation, data visualization, resource planning, impact analysis, process modeling, change management, and timely execution of offshoring, automation, digitalization, and centralization programs.

Leads the strategic placement, offshoring, and migration of work across global shared services locations. Manages large transition projects, evaluates task and FTE placement, ensures compliance with service delivery standards, coordinates stakeholders, and supports process transformation, centralization, automation, and digitalization initiatives. Requires strong project management, communication, stakeholder management, analytical, planning, reporting, and presentation skills, along with experience in complex global transitions.

Manages North American customer tenders, including negotiation rounds, quotations, rate sheets, contract administration, negotiation packages, and tender deliverables. Coordinates with sales, disputes, invoice quality, and contract correction teams to ensure accurate, compliant, and timely execution. The role also monitors tender status, manages competing priorities, supports process improvements, and uses digital tools, reporting platforms, automation, and AI solutions to improve efficiency.

Processes and applies customer payments across ACH, wire, check, EDI, and other channels. Reconciles bank receipts, remittances, invoices, and ERP records; investigates unidentified, unapplied, duplicate, short, and overpayments. Supports Collections and cross-functional teams, resolves payment cases within SLAs, prepares operational reports, maintains procedures, improves automation, supports audits, and provides team training.

Owns the target-state data architecture for a near-real-time Command Centre and Control Tower. Designs multi-source ingestion, canonical models, event and semantic layers, data quality, lineage, security, governance, and performance patterns. Provides technical direction to engineering and BI teams, establishes data contracts and standards, supports delivery and testing, resolves complex architecture issues, and aligns stakeholders across operations, platforms, source systems, security, and enterprise architecture.