Top Tech Jobs & Startup Jobs in Chennai

Manage and optimize financial workflows involving vendor disputes, invoicing, purchase orders, cost allocation, and financial entries. Collaborate with procurement, finance, operations, and vendors to resolve discrepancies, improve processes, meet SLAs, maintain internal controls, and ensure regulatory compliance. Use SAP ERP, Excel, Power BI, and other financial operations tools to support accurate reporting and workflow integrity.

Provide administrative and operational support for training activities, including creating POs/SOs, coordinating with vendors and internal teams, tracking course schedules and certificates, maintaining records and systems, responding to queries, and supporting routine reporting and operational processes to meet SLAs and KPIs.

Supports day-to-day customer experience and administrative operations, including customer channel and case management, onboarding, relationship support, contract and dispute activities, documentation, and routine issue resolution. Handles customer queries accurately, follows standardized processes, maintains records, collaborates with internal stakeholders, and escalates complex matters appropriately. The role also requires adapting to new systems and maintaining compliance with established service standards.

Provide post-onboarding email-based customer support: manage inquiries and cases, maintain relationships, resolve contracts/disputes, perform administrative tasks, follow processes, and escalate complex issues.

Handle inbound customer inquiries post-onboarding, manage cases, maintain customer relationships, resolve contract/dispute issues, perform administrative tasks per process, escalate complex issues, and collaborate with internal teams to ensure service quality.

Manage a small portfolio of customer accounts to drive sales growth: identify client needs, build relationships, pursue new opportunities, perform market and competitor analysis, communicate pricing and policy updates, and maintain CRM records. Must support French-speaking customers (B2).

Provide post-booking customer support for ocean logistics in the Africa region via email and chat. Manage case handling, coordinate with internal teams to ensure smooth shipment execution, resolve documentation and query issues, and maintain SLA adherence to drive customer satisfaction.

Manage North America tender customers end-to-end: quotation preparation, tender execution, contract administration, and coordination with disputes, invoice quality, and contract correction teams. Prioritize multiple tenders to meet SLAs, ensure compliance with governance and SOPs, prepare negotiation packages, support process transformation and technology adoption, and maintain cross-functional stakeholder communication to deliver accurate, timely, and commercially sound outcomes.

Own the end-to-end RFI process for logistics services: gather inputs from global SMEs, collaborate with sales, maintain content repository and submission logs, drive process improvements, and manage stakeholder communications with high-quality written responses.