Top Tech Jobs & Startup Jobs in Chennai

Provides second-level support for cross-technology client infrastructure by monitoring systems, resolving incidents and requests, managing tickets and SLAs, executing approved changes, supporting disaster recovery tests, handling escalations, auditing ticket quality, and identifying automation opportunities. The role collaborates with clients, vendors, L1 engineers, and internal teams while contributing to projects and maintaining service quality in an on-site managed services environment.

Provides L2 managed services support for Microsoft SQL Server and cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service queues and SLAs, executes approved changes, documents ticket activity, supports escalations and disaster recovery testing, and identifies automation opportunities. Collaborates with clients, vendors, L1 engineers, and internal teams to maintain service quality and improve operational efficiency.

Provides second-level managed services support for cross-technology IT infrastructure, monitoring systems, resolving incidents, managing tickets within SLAs, executing approved changes, and supporting disaster recovery testing. The role includes client escalations, ticket auditing, documentation, vendor coordination, automation identification, L1 support, and collaboration across technical teams to improve service quality and efficiency.

Provides first-line managed services support for client IT infrastructure, including monitoring, incident troubleshooting, ticket resolution, patching, configuration changes, ITSM support, knowledge management, disaster recovery testing, and incident escalation. The role spans multiple technology domains and requires strong client communication, disciplined ticket handling, and adherence to service-level agreements. Work is performed on-site and includes shift handovers and occasional project support.

Provides second-level managed services support for cross-technology IT infrastructure. Monitors systems, investigates and resolves incidents, manages service requests within SLAs, executes approved changes, documents tickets, supports escalations and disaster recovery testing, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and other technical teams.

Provides advanced managed-services support across cloud, security, networking, and application environments. Resolves complex incidents, monitors infrastructure, manages escalations and SLAs, coordinates with vendors, and identifies opportunities for optimization and automation. Creates knowledge articles, mentors junior engineers, supports projects and disaster recovery, and ensures client systems remain configured, tested, operational, and aligned with service requirements.

Provides second-level support for cross-technology IT infrastructure in a managed services environment. Monitors systems, investigates and resolves incidents, manages tickets within SLAs, executes approved changes, supports disaster recovery tests, handles escalations, audits ticket quality, identifies automation opportunities, and collaborates with clients, vendors, L1 engineers, and other technical teams.

Provides advanced third-line managed network services, resolving complex incidents, identifying root causes, meeting SLAs, and supporting enterprise infrastructure. Configures, tests, monitors, and troubleshoots network systems, including firewalls, routers, switches, VPNs, and ISP circuits. Delivers onsite support, coordinates with vendors, creates knowledge articles, mentors junior engineers, contributes to automation, supports disaster recovery testing, and drives service-quality improvements.

Provides first-line support for client IT infrastructure across cloud, security, networking, applications, and collaboration domains. Monitors systems, investigates and resolves low-complexity incidents, maintains tickets, performs patching and configuration changes, supports disaster recovery testing, updates knowledge articles, and escalates issues when needed. The role also supports project activities, shift handovers, service-level compliance, and positive client experiences.

Provides L2 operational support for IT asset management services, including advanced troubleshooting, incident escalation, root-cause analysis, approved changes, patching, upgrades, disaster recovery drills, and release coordination. Maintains procedures, technical documentation, known-error records, and dashboards. Coordinates with infrastructure, application, OEM, and vendor teams to meet SLAs and security and audit requirements while supporting 24x7 operations and stakeholder communications.