Top Tech Jobs & Startup Jobs in Chennai

Design, develop, test, and deploy cloud-native microservices and APIs that run ML/AI algorithms on structured and unstructured telemetry data. Contribute code, automated tests, CI/CD pipelines, containerized deployments, and documentation while collaborating with product teams and geo-distributed stakeholders.

As a Security Managed Services Engineer (L2), you will monitor, identify, and resolve technical incidents in security systems, manage client requests, and collaborate with teams to ensure efficient operations.

Provide advanced field and remote technical support for complex hardware, software, and networked systems. Diagnose, troubleshoot, escalate, and resolve incidents, manage tickets to meet SLAs, perform onsite installs and maintenance, use monitoring tools, liaise with vendors, and recommend operational improvements and automation opportunities.

Provide L1 managed security support for client firewall infrastructure (Palo Alto), monitor systems, investigate and resolve first-line incidents, schedule maintenance, update knowledge articles, escalate appropriately, and support disaster recovery and project tasks as needed.

Provide L2 managed security operations: monitor queues, triage and resolve incidents within SLAs, perform root cause analysis, manage change records, liaise with vendors and other teams, contribute to automation and DR tasks, and improve knowledge articles and processes.

Provide front-line support for client firewall infrastructures: monitor systems, handle low-complexity incidents and ITSM tickets, schedule maintenance and patching, update/create knowledge articles, follow shift handovers, identify automation/process improvements, and assist with disaster recovery tests.

Provide L2 security managed services: monitor, triage, investigate and resolve incidents; manage tickets to SLA; perform operational and change tasks; support L1 escalations; collaborate with automation teams; audit tickets and contribute to trend analysis and improvements.

Provide third-line technical implementation and support for clients: install/configure software and hardware, resolve incidents, perform root cause analysis, produce documentation and reports, coordinate engineers, mentor junior staff, and contribute to higher-complexity design work while meeting SLAs.

Provide first-line monitoring and support for client network infrastructure, identify and resolve incidents to meet SLAs, execute routine maintenance (patching/config changes), update knowledge articles, escalate as needed, and support disaster recovery and project tasks.

Provide front-line L1 support for clients' firewall infrastructures: monitor systems, troubleshoot and resolve low-complexity incidents via phone/ITSM/ticketing, schedule maintenance (patching/config changes), follow handover procedures, update/create knowledge articles, and identify opportunities for automation and process improvement.