Top Tech Jobs & Startup Jobs in Chennai

Provide L2 security managed services: monitor, investigate, and resolve incidents; manage tickets and SLAs; support L1 triage; execute approved changes; collaborate with automation teams; audit tickets for quality; contribute to trend analysis and project work; ensure documentation and change management compliance.

The Networking Managed Services Engineer (L2) provides second-line technical support, resolves incidents, and ensures client IT infrastructure operationality.

The Cloud Managed Services Engineer (L3) provides technical support, resolves complex cloud incidents, and maintains service quality for clients, ensuring no missed SLAs.

The Senior Engineer is responsible for providing managed IT services, proactive incident resolution, and supporting project work in networking technology.

The Senior Associate Managed Services Operations Specialist manages operational activities, ensures service delivery meets SLAs, and facilitates communication between teams and clients.

Provide second-level support in a managed services environment: monitor, investigate, and resolve incidents within SLAs; manage queues and tickets; execute and document changes; liaise with vendors and clients; support automation, disaster recovery testing, and L1 engineers; recommend process improvements and handle escalations professionally.

As a Cross Technology Managed Services Engineer, you will manage IT infrastructure, handle incidents, collaborate with teams, and ensure client satisfaction.