Top Tech Jobs & Startup Jobs in Chennai

Provide first-line monitoring and support for client network infrastructure, identify and resolve incidents to meet SLAs, execute routine maintenance (patching/config changes), update knowledge articles, escalate as needed, and support disaster recovery and project tasks.

Provide L2 security managed services: monitor, triage, investigate, and resolve security incidents; manage tickets and SLAs; collaborate with automation and other teams; support change management, quality audits, and trend analysis; assist L1 engineers and support project work.

Provide front-line L1 support for clients' firewall infrastructures: monitor systems, troubleshoot low-complexity incidents and service requests, maintain SLAs, schedule maintenance (patching/configuration), update knowledge articles, follow ITIL/ITSM processes, and contribute to process automation and disaster recovery testing.

Provide front-line L1 support for clients' firewall infrastructures: monitor systems, troubleshoot and resolve low-complexity incidents via phone/ITSM/ticketing, schedule maintenance (patching/config changes), follow handover procedures, update/create knowledge articles, and identify opportunities for automation and process improvement.

Provide L2 security managed services: monitor, investigate, and resolve incidents; manage tickets and SLAs; support L1 triage; execute approved changes; collaborate with automation teams; audit tickets for quality; contribute to trend analysis and project work; ensure documentation and change management compliance.

Provide L2 managed security operations: monitor, triage, investigate, and resolve security incidents; manage tickets and SLAs; collaborate on automation; support change management and handovers; assist L1 escalations and support project work.

Provide L2 security managed services: monitor, triage, investigate and resolve security incidents; manage tickets within SLAs; support L1 escalations; perform operational changes with approvals; collaborate with automation teams; audit tickets and contribute to trend analysis and automation opportunities.

The Networking Managed Services Engineer (L2) provides second-line technical support, resolves incidents, and ensures client IT infrastructure operationality.

The Cloud Managed Services Engineer (L3) provides technical support, resolves complex cloud incidents, and maintains service quality for clients, ensuring no missed SLAs.

The Senior Engineer is responsible for providing managed IT services, proactive incident resolution, and supporting project work in networking technology.