Support the Operational Excellence team to improve process effectiveness, efficiency, and compliance. Assist with implementing and monitoring BMS and SMS, collect and report KPIs, run reports, follow up on open items, promote visual management, and drive continual improvement using Lean, Six Sigma, and ISO practices.

Design and build scalable, high-performance Java/Spring Boot software for Content Lifecycle Management. Implement and test data-transformation pipelines, integrate and customize CLM solutions, follow TDD/Agile practices, maintain code quality, identify/resolve bottlenecks, and mentor teammates while collaborating with architects and customers.

Ensure quality and accuracy of technical illustrations by checking drafts and final deliverables, researching customer-specific model data, verifying offshore illustrators' work, supporting technical authors, attending client reviews, driving process improvements, and ensuring on-time handoffs to meet project schedules and customer requirements.