Design, build, and maintain scalable Salesforce billing and eCommerce solutions covering recurring billing, renewals, CPQ, invoicing, order processing, license provisioning, and integrations with payment gateways and ERP (NetSuite/RevPro). Lead Salesforce configuration, custom development (Apex/LWC), CI/CD release pipelines, monitor billing job performance, and collaborate with cross-functional teams to improve the digital subscription lifecycle.

Provide 24x7 technical support for Avid software and solutions across post-production and broadcast workflows. Troubleshoot editing, storage, asset-management and cloud systems, log cases, reproduce and escalate bugs, coordinate with global teams, manage upgrades and SLAs, and produce shift handoffs to ensure continuity of support.

Design, build, and support Salesforce Service Cloud, CPQ, Billing, and Order Management solutions. Configure Service Console, Omni-Channel, Case Management, LWC and Apex components; integrate with ERP (NetSuite, RevPro), payment gateways, Workato, and REST/SOAP APIs. Lead order processing, billing models, asset/license provisioning, CI/CD release management, and monitor system performance while collaborating with cross-functional teams.