Top Tech Jobs & Startup Jobs in Chennai

Own customer service requests from contract validation through resolution, including emergency network restoration, SLA and KPI oversight, proactive fault prevention, data-driven support, and customer-network software implementations. Diagnose unsuccessful software loads, implement corrective actions, improve support processes, and build customer relationships through consultation, negotiation, knowledge sharing, and change management.

Analyze, develop, and execute integration test cases for network systems. Prepare and validate scripts and configurations, troubleshoot issues, perform integration and migration tasks, and maintain accurate operating system, hardware, software, licensing, and configuration data. The role also involves project scoping, cost and time estimation, process adherence, service delivery, stakeholder management, data security, privacy, and compliance with environmental, occupational health, safety, legal, and financial requirements.

Manage and implement telecommunications integration services, including solution design, product configuration, scripting, integration, upgrades, acceptance testing, troubleshooting, and customer handover. Support presales, define integration strategies, estimate project scope and delivery timelines, validate environments and configuration data, and drive process improvements. The role requires expertise in telecom protocols, cloud-native technologies, Linux, databases, containerization, scripting, and Ericsson subscriber-data products.

Design, test, automate and troubleshoot cloud-native product components within agile cross-functional teams. Ensure test coverage, participate in artifact reviews, document progress for stakeholders, and support continuous improvement and knowledge sharing.

Leads end-to-end post-GA business operations for Ericsson BSS products, including team leadership, workforce planning, budgets, forecasting, maintenance lifecycle decisions, release quality, third-party support licensing, governance, metrics, and operational improvement. The role partners across product development, support, finance, sales, and services to drive standardization, customer focus, automation, AI adoption, service readiness, and sustainable operational performance in global, matrixed environments.

Lead global strategy consulting engagements for telecom operators, advising C-level stakeholders on growth, monetization, business models, and technology transformations across 5G, network slicing, private networks, telco cloud, OSS/BSS, AI, and IoT. Drive business development, develop market assessments and executive-ready recommendations, mentor consultants, and contribute thought leadership and reusable consulting assets.

Deploy, configure, integrate, develop, and troubleshoot telecom mediation platforms across bare metal, virtualized, cloud, and container environments. Build mediation workflows for high-volume CDR processing, integrate with network and billing systems, develop automation and streaming apps (Kafka/Flink), perform data reconciliation, and leverage Gen-AI and scripting for productivity and solution development.