As a Sr. Technical Support Engineer at Nium, you will resolve technical issues related to software, hardware, or network systems, using ticketing systems to manage support requests. You'll contribute to a high-performing team, ensuring uptime and informing users to maintain productivity.

The Technical Support Engineer II will troubleshoot and resolve technical issues related to software, hardware, or networks, manage and prioritize support requests, and liaise with specialized teams as needed. The role emphasizes problem-solving, communication skills, and a comprehensive understanding of technical systems to maintain user productivity.