Top Operations Manager Jobs in Chennai

The role involves managing customer onboarding and processing operations, ensuring compliance, resolving complaints, improving service delivery, and enhancing productivity metrics.

Oversee RA product operations, manage loan lifecycle, compliance control, issue resolution, and process improvements through automation.

Serve as regional single point of contact for support operations; manage incident lifecycle and prioritization, ensure SLA compliance, coordinate stakeholders and IT/dev teams, lead L1/L2, drive root cause analysis and continuous improvement using ITIL practices.

The Manager of Operations for Renewables will oversee wind assets, ensure compliance, track performance, and manage stakeholder relationships while handling various operational and administrative tasks.

Lead and manage the enterprise monitoring operations team to ensure availability, performance, and reliability of infrastructure and applications. Oversee BMC Helix, OpenShift, Prometheus/Grafana, and Entuity monitoring; manage upgrades, capacity, alerting quality, SOPs, DR tests, incident escalations, ITIL alignment, and stakeholder reporting.

Lead and mentor a team delivering and supporting enterprise collaboration platforms (Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9). Own 24x7 operational coverage, incident/escalation management, platform governance, integrations, vendor relationships, and service improvement using ITSM/ITIL processes and Jira. Drive automation, monitoring, SLAs, reporting, and participate in migrations, consolidations, and platform modernization.

Lead global card program roadmap and launches (virtual and physical), manage issuer/processor/manufacturer relationships, integrate digital wallets (Apple/Google Pay), oversee card supply chain and vendors, negotiate commercial agreements, build SOPs and scalable operations, drive GTM with Product and Growth, and monitor performance through data-driven analysis.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.

Lead end-to-end delivery of cross-functional operational initiatives, translating strategy and OKRs into trackable outcomes. Coordinate stakeholders, optimize processes, drive change management, and manage AI integration projects within the Operations unit.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.