Top Operations Manager Jobs in Chennai

Own complex enterprise SaaS deals from pricing and quote through final signature. Partner with Sales, Finance, Legal, Security, and RevOps to structure deals, manage approvals, improve quote-to-cash processes, optimize CPQ and Salesforce systems, lead UAT and tooling rollouts, analyze deal outcomes, train Sales, and maintain deal strategy documentation.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Leads enterprise portfolio governance across product platforms, subcontractors, lifecycle transitions, modernization, and migration programs. Integrates plans, risks, dependencies, decisions, milestones, acceptance evidence, and executive reporting across Product, Engineering, Quality, Operations, Supply Chain, Finance, Legal, Sales, and customer teams. Governs supplier performance, readiness stages, change control, and execution systems while improving governance frameworks, KPIs, cadences, controls, and cross-functional accountability.

The Marketing Automation & CRM Operations Manager strategizes and optimizes customer journeys, manages CRM systems, designs automated marketing campaigns, and collaborates with teams to improve lead management and reporting.

Leads enterprise data governance and platform operations across Snowflake and AWS. Owns governance architecture, RBAC, compliance automation, SOX controls, metadata and catalog operations, AI/ML data governance, platform cost optimization, and self-service access. Manages and grows a technical governance team, oversees hiring and mentorship, and partners with engineering, security, finance, and business stakeholders to scale secure, compliant, cost-efficient data platforms.

Lead and coach a team of recruiters to meet account hiring goals; develop sourcing strategies, manage performance and reporting, ensure SLA adherence, forecast resourcing, maintain data integrity, and partner with CRM and senior leadership to drive client satisfaction.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

Owns end-to-end delivery of digital product features and capabilities across mobile, desktop, and app platforms. Responsibilities include product discovery, backlog management, prioritization, requirements documentation, roadmap development, acceptance criteria, dependency coordination, execution readiness, stakeholder communication, governance, and outcome tracking. The role partners with engineering, design, data, QA, operations, and business teams while guiding UX designers and junior Product Managers to ensure predictable, scalable product delivery.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Own day-to-day execution of large-scale field deployments: plan schedules, coordinate teams/vehicles/hardware, track productivity and targets, resolve real-time issues, maintain reports/dashboards, improve processes, launch new-city operations, and hire/train field staff.

Lead QA and operations alignment for enterprise-scale systems: define quality standards, oversee test automation and incident/release management, drive DevSecOps and CI/CD practices, collaborate across Chennai and global teams, and implement governance and continuous improvement for reliability and deployment readiness.

Lead operation, monitoring, maintenance, automation and incident/problem management for cloud-based, business-critical platforms. Design and implement observability (SLIs/SLOs), drive IaC/CI-CD improvements, coordinate updates with vendors, ensure security and reliability, and manage service requests and continuous platform optimization.

Lead and manage enterprise-scale cybersecurity programs for IT Asset Management and IT Service Management platforms. Drive cross-team coordination, agile delivery, roadmap and KPI definition, stakeholder communication, risk mitigation, and support audit/compliance and CMDB governance to ensure platform adoption and operational excellence.

The Manager of Business Operations will coordinate strategic initiatives, support business development efforts, manage client interactions, and enhance operational efficiency through technology and organization.

The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

Manage end-to-end monthly payroll across multiple jurisdictions, ensuring accurate pay, compliance with local labor/tax laws, vendor management, year-end statutory filings, employee query resolution, process improvements, and SOP development for payroll operations.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.

Manage marketing projects end-to-end using Google Sheets and PM tools, coordinate cross-functional teams, oversee HubSpot-based campaigns, track timelines and KPIs, identify and remove bottlenecks, drive process improvements and automation, and deliver regular executive-facing reports and visual insights to optimize campaign performance and resource allocation.

Lead and manage APAC payroll and HR operations, ensuring accurate, compliant, and timely payroll cycles. Oversee multi-country teams and third-party vendors, implement SOPs and controls, drive continuous improvement, report on SLAs/metrics, support audits, and develop staff performance and processes across the region.

The Manager Customer Experience Operations role focuses on providing customer support, resolving inquiries, and ensuring high customer satisfaction scores through effective communication and problem-solving in a 24/7 environment.

Lead the product for HighLevel's commerce operations: orders, subscriptions, transactions/ledger, inventory, taxation, coupons, gift cards, and fulfillment. Define internal accounting and public API surfaces, ensure cross-functional integration, and build composable, reliable primitives for merchant workflows and third-party accounting compatibility at scale.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.